Bachelor of Business Administration degree

Sales Associate

Full-time
•	Meet and/or exceed sales goals of the store.
•	Identify and meet all clients needs and requests.
•	Develop sales technique, utilize all available sales tools to increase and improve business results.
•	Comply with all sales related policies and guidelines.
•	Utilize suggestive selling techniques to maximize and accessorize a sale.
•	Close the sale and monitor all details as they relate to alterations, shipping, delivery and special requests.
•	Collaborate with entire store staff to achieve store goals.
•	Maintain constant floor presence to assist clients.
•	Acknowledge and build rapport with all clients to ensure satisfaction.

- Part-time
• Delivered high levels of service and empowering all associates to convey the Unconditional Guarantee to each customer.
• Worked alongside a strong store Leadership team to deliver exceptional service, drive sales and develop
others.
• Provided work direction on sales floor, leading the team in driving sales through floor management,
communication and delegation.
• Owned a piece of the business through the DOR (Department of Responsibility) and ensured its full
execution.
• Maintained the beautiful appearance of the store through the exceptional visual merchandising skills.
• Supported and made sound judgments regarding the company values, policies and procedures.

Sales Leader

- Full-time
• Maintained an awareness of all product knowledge information, promotions, and advertisements.
• Achieved and exceeded monthly quota by providing excellent customer service to all clients with a positive
attitude and motivation in building the long-term relationship with new and old customers.
• Interacted customers daily, built the strong customer base through providing personalized product
guidance, resolving issues, following up on purchases, and opening new accounts.
• Assisted in marketing efforts while building rapport with customers by inviting them to special store events
and upcoming promotions.
• Performed daily store tasks including stocking, creating merchandise displays, remerchandising, pricing
markdowns, transferring merchandise, controlling inventory, and processing transactions. Complete the sales transactions, maintained proper cash, and media accountabilities at POS registers.
• Investigated and resolved customer complaints or issues to strengthen store reputation, to grow customer
retention and to build customer loyalty.

- Internship
• Acted as a Front Desk Agent during the night-time hours, greets and welcomes Guests upon arrival.
• Supervised other staffs: security, bellmen, housekeeping, and call center personnel.
• Motivated staffs by promoting teamwork, rewarding positive behavior, and encouraging optimism.
• Performed all audit procedures as set forth by the hotel and company on a daily basis and completed all
necessary audit reports.
• Generated and maintained all nightly reports to inform day hotel management of overnight
activities/incident.
• Balanced all the cash receipts, made deposits of cash and performed during the audit shift.
•   Answered inquiries pertaining to hotel services, guest registrations, shopping, dining, entertainment, and travel directions.
•   Attended and actively participates in all front office meetings.
•   Ensured all wake-up calls are made in a timely fashion, properly using guest names.

Night Auditor

Internship

Marketing Coordinator
• Scheduled, organized and arranged meetings with social media, advertising, and marketing companies.
• Supervised Evaluated and implemented promotional sales offers for guest purchase through a variety of online travel agencies, flash sales, and traditional wholesalers.
• Assisted marketing managers in coordinating and integrating various marketing and communication
activities, and media promotions.
• Translated marketing materials into English and Vietnamese for immediate distribution.
• Prepared detailed performance reports on all marketing and promotion activities.
• Analyzed and evaluated the effectiveness of marketing campaigns and made suggestions for improvements.

Human Resource Coordinator
•   Organized and conducted a monthly company staff meeting and other internal activities and events.
•   Registered Personal Income Tax (PIT) for full-time and casual employees.
•   Kept records of employee requests from other departments.
•   Scanning candidates and submitting to Human Resource Manager or Training Manager
•   Scheduled, organized and arranged interviews by checking schedule from other departments and contacting
candidates.
•   Prepared detailed performance reports on all marketing and promotion activities.
•   Analyzed and evaluated the effectiveness of marketing campaigns and made suggestions for improvements.
•   Updated staff information to the HR database.
•   Responsible for all new employees/trainee onboarding process.

Marketing Coordinator/ Human Resource Coordinator

- Internship

•   Personal assistant to General Manager.
•   Followed up the process of the preparation phase and reported to General Manager.
•   Collected and organized reports, records, and other documents from internal departments and external
business partners to General Manager.

Event Coordinator

Find out detailed information about Felix Vo, Sales Associate in San Jose, CA

Felix Vo: Sales Associate in San Jose, CA

Felix Vo

Wilkes Bashford

Hanna Andersson

Hugo Boss

Hotel Villa Batalha

InterContinental Asiana Saigon Hotel

Verein für Sport und erlebnisorientierte integrative Sozialarbeit Ilmenau

Karelia University of Applied Sciences