People Change and Enablement Lead

PROFILE
" Experienced Organisational Change Management Specialist
" Candidate Master of Business Administration (Research Paper in progress)
" Honours Degree, Industrial Psychology
" Bachelor's Degree in Industrial Psychology, Human Resource Management and Corporate
Communication

VISION
To utilise my acumen to align organisational change interventions
and people requirements to achieving the mission critical objectives of organisations, thereby enhancing shareholder value.

EXECUTIVE SUMMARY
I am an experienced change management professional with expertise
in all aspects of organisational change, focusing on the enablement of impacted employees during cultural, behavioral, process, system and technology change initiatives. I offer more than 20 years' experience working on challenging change projects in various sectors, including financial services, mining, HR and higher education across Africa, where I provided bespoke, individual, team, leadership and organisational change solutions.

I consider myself to be a modern day globally enlightened subject matter expert with excellent command of numerous aspects of change
management. I possess strong history in people, system and process
change with hands on experience formulating and implementing
bespoke organisational change management solutions. My deep
understanding of the human psyche during change and situational
awareness, combined with my business acumen enable me to
provide bespoke human, technical and culture change solutions to
organisations.

Excellent communication, planning and organisation skills, with a
strong aptitude to influence, motivate and train high performance
teams and individuals to transfer skills and execute strategies
effectively.

Scope of Work Done:
• Aligning people change / transition with strategic and / or technical change during organisational change initiatives
• Ensuring people enablement and change adoption by employing a bespoke change management framework, activities and tools across 10 African markets on various projects including:
• Introduction and deployment of chat banking to the African market
• Implementation of a new web-based Teller system as part of the Barclays PLC and Absa separation
• Implementation and adoption of a Customer 360 sales system with predictive ability for cross-selling and new products
• Implementation and adoption of a consolidated data store involving big data and analytics
• Implementation of an active directory migration involving inter alia migration to a new end user platform, windows and cloud mail system as part of the Barclays/Absa separation
• Roll out of an organisational brand and name change across the African markets due to Barclays/Absa separation
• Socialisation of new values towards creation of a new organisational culture to establish a standalone Pan-African bank
• Implementation and adoption of a core pricing and billing solution aimed at offering bespoke customer solutions
• Implementation of a new customer lifecycle management system aimed at increasing customer centricity
• Implementation of a Paperless Teller operating system- introducing a new work behaviour
• Implementation of a new way of working project entailing transitioning to open office working

• Strategic change management consulting and coaching for the implementation of financial services applications in ten Barclays Africa Countries.
• Developing change management strategies and plans based on cultural awareness
• Assessing and managing people impact on projects
• Extensive stakeholder management across ten African markets
• Ensuring readiness of stakeholders in various countries while considering culture preferences
• Developing project change implementation plans which include training and preparation of users
• Building change capacity through coaching and mentoring of leaders and managers
• Instituting ownership and accountability for the changes in the different countries
• Implementing pilot go-lives and establishing best practice based on lessons learnt
• Providing input into development of the training curriculum, facilitating training and / or offering training
• Establishing in-country change networks
• Developing communication strategies and plans, and delivering communication
• Integrating change and project management by applying project management principles throughout implementation
• Developing adoption, utilisation and embedment strategies and plans and ensuring reinforcement of behaviour change
• Measuring embedment and monitoring user and customer experiences of the new offerings

Scope of Work Done:
Implementation of a performance management system that recognizes individual excellence
• Strategic consulting, including change management strategy and plans development for system implementation in a complex higher education environment
• Managing stakeholder expectations and ensuring stakeholder contribution integration
• Establishing a strong guiding coalition and influential change networks
• Managing risk through monitoring and mitigation
• Applying project management principles and processes to ensure cross functional collaboration
• Completing and reviewing implementation pilot for process improvement
• Conducting quality assurance assessments on performance management system implementation

Change Project Manager

Scope of Work Done:
Leading a change management team in the implementation of a global property consolidation strategy to reduce costs and improve business efficiencies.
• Strategic consulting to relocate 3000 employees, including development of a change management strategy and plans
• Risk Management, including monitoring and mitigation of risks
• Development of implementation plans and processes
• Extensive stakeholder engagement to provide a variety of transition solutions
• Applying project management principles and processes on cross functional teams and in conjunction with other Program and Project Managers to provide expert advice and input to the overall direction of the transition strategy.

Senior Change Management Consultant

Scope of Work Done:
Change Lead on the implementation of SharePoint 2010
• Strategic Consulting, including change management strategy and plans development
• Extensive stakeholder engagement and management of expectations
• Developed a targeted communication strategy and plans
• Managed risk through monitoring and mitigation
• Established change networks and built change capacity
• Established collaborative relationships with project champions, sponsors and managers
• Worked with other members of the project team to integrate change management activities into the overall project plan
• Worked closely with organisation's Communication, HR and OD specialists to formulate particular plans and activities to support project implementation

Lead Change Manager

Scope of work done:
Strategic consulting change management strategy and plans development
• Developed change management strategies based on situational awareness, details of the change processes, and analysis of the groups impacted by the changes
• Developed change toolkits for clients comprising of readiness assessments ,actionable and targeted change management plans - including plans for communication, sponsor road-maps, coaching and training, resistance management, tracking measures for adoption, utilisation and proficiency; and post-change reviews and evaluation.

Change Management Consultant

Scope of work done:
• Provided high-level strategic, operational and technical change coordination during a merger of three institutions
• Coordination of change activities involved in organizational restructuring; re-engineering of business processes, systems and programs; and
• Worked towards bringing about cultural transformation
• Coached for new ways of work

Strategic Assistant to Vice-Chancellor

Find out detailed information about Natalie Wessels, People Change and Enablement Lead in Johannesburg, GT

Natalie Wessels: People Change and Enablement Lead in Johannesburg, GT

Natalie Wessels

Absa Group Ltd

Nelson Mandela Metropolitan University

Barclays

XStrata Coal South Africa

TSiConsult

Nelson Mandela Metropolitan University

Henley Business School

Nelson Mandela Metropolitan University

Technikon of the Orange Free State

University of Port Elizabeth

University of South Africa