• IT Business transformation manager, strategist for business growth using technology, lead
complex transformation projects, manage cross-functional resources and service excellence
team to yield high quality delivery.
• Lead IT operations team responsible for global IT Infrastructure services and application
maintenance services for multiple clients under cloud platform with engagement values from
5 million to 150 million.
• Identify business challenges dependent on application limitations and explore the solutions
through Artificial Intelligence (AI), Internet of Things (IoT), Robotic Process Automation (RPA)
and application automation for business acceleration.
• Lead Accounts, Contracts and Service delivery management through Master Service
Agreement (MSA), Statement of Work (SoW), Under pinning contracts and Operation Level
• Lead large transformations like migrating cloud infrastructure, application migrations/
upgrades and transition support management to India Global Deliver Center.
• Explore SLA upsell opportunities, identify areas of revenue leakage and take necessary
action to improve contribution margin and Profit-Loss (P&L) management.
• Define, Develop and manage services catalogue, ITSM policies, process and guidelines
through ITIL Framework.
• Implemented Incident management, Problem management, Change management life
cycle and workflows for service management.
• Set process guidelines for compliance and risk management as per ISO and SOX standards.