Nicole Fountain

Summary

• 20+ years' experience in logistics operations and customer service with recognized strengths in building strong relationships with 3PLs, account management, problem-solving, planning/implementing proactive procedures and process improvement. • Outstanding organizational focus with attention to detail. Balance competing priorities simultaneously in high-energy, fast-paced environments, while consistently meeting all time and quality requirements • Wide-ranging knowledge and experience in all aspects of the logistics and customer service functions including but not limited to inbound/outbound logistics, inventory management, new customer set up, EDI and overall business processes Synopsis of Achievements • Key player in first NIKE multi-branded facility in Ontario, CA. (opened 2010) • Reduced & maintained on hand SKU count for improved space utilization and efficiency • Created and implemented daily report showing status for all open pick tickets in DC • Elevated entry-level compensation resulting in the hiring of stronger, more qualified personnel • Mentored and coached employees into other key areas of the business where their talents have been utilized more effectively • Created "30 days to a better Sales Rep" manual/plan. Includes training manual, communication procedure and follow-up plan • Navigated successfully through an extensive CBP audit

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