Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

• Performed deep-level troubleshooting and analysis of escalated cases by utilizing remote sessions, reproducing issue, and researching with engineers on a resolution.
• Documented the technical details of cases, customer, and engineering interactions in CRM software, Netsuite/Zendesk.
Exceeded metrics & shortened consumer support resolution time over 3-month period.

Technical Support Engineer

•	Managed a team of four to deliver new customer support ticket system; system led to the resolution of 1000+ customer tickets, exceeded KPI’s in increased revenue, cost savings, and service and repair metrics over 2-year period. 
•	Provided one-on-one coaching for underperforming team members based on sales and performance metrics. Communicated positive feedback to enrich productivity levels, which resulted in average performers molded into the department's star employees.

Lead Sales Technical Consultant

•	Web design and web development of landing pages for B2B & B2C clients, executed A/B tests on website content and landing pages to optimize search performance. 
•	Increased new users by implementing and optimizing a new digital marketing strategy, such as search engine marketing (SEM) & PPC by use of Google Ads, improving the client's web presence through search engine optimization with content marketing, and email marketing campaigns.

Front-End Developer & Marketing Analyst

Find out detailed information about Mustafa Hashemi,  in San Francisco, CA

Mustafa Hashemi:  in San Francisco, CA

Mustafa Hashemi: in San Francisco, CA

Mustafa Hashemi

Leap Motion

Sprint

HDE Agency

Diablo Valley College

University of California-Davis