Joel Lenoir

Summary

I am a 28 year old working professional who has been working in IT system administration and user support for the past 7 years. When I am not in the office I enjoy my time outdoors, mountain biking and hiking with my dog, and snowboarding in the winter time. Please see a brief overview of my work experience below:

• Experience analyzing user needs and developing semi-complex software solutions. Continuously improving program function to run more efficiently and to adapting to new user requests
• Proven ability to troubleshoot, identify, analyze, and solve user hardware and software issues via phone, remote assistance, and in person
• Demonstrated leadership skills in training and managing employees, as well as developing strategic plans for future goals, systems, and objectives within the organization
• Ability to identify critical information needs and strategically plan, prioritize, and execute the steps necessary to provide accurate data and reports to members of the organization
• Hands-on experience with Active Directory users, groups, security, printing and file sharing permissions on an enterprise level network

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