Technology executive with more than 15 years of rich experience in mobile telecommunications industry. I bring
engineering experience as well as pragmatic approach to translate business needs into innovative and disruptive
technology, solutions enabling business to reach goals and objectives thru best practices as well as organizational
leadership with customer centric focus. Led high-performance teams commercial and technical areas to execute
top business projects in Digital Transformation, New revenue streams as well as customer retention with broad
experience designing internal as well as external journeys for such projects. Designed, evaluated, negotiated,
coordinated and implemented robust solutions with passion to deliver business excellence. Able to speak Spanish
and English. Excellent ability to interface at all levels. A team player who has a great knowledge, from technical as
well as business standpoints, who can also work independently. Unique collaborative style allows me to close gap
between business goals and technology process.

MÉXICO, Mexico D. F. ? Mar 2019 - Actual
Telecom industry leader vendor, Mexican operation of Huawei, based on Mexico City, +170,000 Employees World
wide
Technical Director. Mar 2019 - Actual
Lead team in charge of full stack project for major Mexican Mobile Operator providing key leadership to comply
project goals as well as customer satisfaction.
- Transformed delivery in agile mode, speeding up testing phases of first phase of the project.

Technical Director

operation of Virgin Latinamerica, based on Lima City, +30 Employees

Mobile Virtual Network Operator, Peruvian

Responsible of whole technical area from solution implementation till operation and business continuity. Lead
technical team on design, integrate and launch first MVNO in Perú. CAPEX/OPEX management related to Technical
Operation. Monitoring and Control SLAs related to end customers services.
- Coordinated commercial as well as technical teams to design and implement launch journey for end
customers.
- Coordinated vendors, internal team as well as host operator team to integrate platforms and systems
related to whole operation of MVNO: Signalling Gateways, OCS, IVR, DPI, CRM, Contact Center Platform,
Web/Mobile Self service applications, web site and ERP.
- Company launch time record of 7 months.
- No outages from launch along 10 months of live operation.
-   300K CAPEX savings thru hosted Contact Center implementation

Enterprise Architect responsible of design and propose solutions based on Telco and IT Industry standards (TOGAF, TMF, etc.) for the two main mobile operators in Mexico, America Móvil and Telefónica Móviles México. Maintain
relationship with technical teams as well as business users for establish confidence and long term relationships,
identifying and understanding needs in detail and creating propper solutions using diferent technologies like SOA,
Big Data, Business Intelligence, Data Replication, Identity and Access Management, etc.
- In charge of Architectural process focused on 20 critical application, defining a 2-years roadmap to implement IT best practices, like HA and consolidaton, in customer operation.
- Design whole solution to implement a SSO architecture in a value added services environment offered to end users of the customer.

Communications Solutions Architect

of Telefónica S. A. group. Based on Mexico City. +2500 Employees.

Mobile operator, member

In charge of engineering, evolution and implementation of IT solutions related to service activation for final
customers using dynamic SIM number allocation, provisioning, fault management system for IT platforms, Core
Network elements and VAS platforms, Revenue Assurance and Anti-Fraud systems and support systems for fixed
enterprise service (performance and alarm management and inventory). Responsible also of CAPEX estimation and control regarding to platforms projects above mentioned.
• Defined and negotiated scope and contract with top industry vendor (EVOLVING SYSTEMS), related to project implementation of new Dynamic SIM Activation platform
• Defined and negotiated scope and contract with vendor of antifraud solutions (SUBEX), regarding to project implementation of new anti-fraud system
• Executed USD$7.0M of CAPEX related to IT projects

Senior IT Project Manager

Responsible of the CAPEX control, engineering, implementation and evolution of IT platforms related real time
charging of data transfer services (GPRS and 3G also) as well as some others value added services (MMS, 3rd party Content, location based services, SMS premium); Fault Management platform; Revenue Assurance and Anti-Fraud
systems, OSS for fixed enterprise service. Generating direct saving operation costs sharing IT solutions and platforms
with Central America Telefónica's operators (Guatemala, El Salvador, Panamá, Nicaragua).
• Coordinated several projects, local as well as regional, related to integrate network and IT platforms to launch voice, SMS, and value added services for final users.
• Negotiate contracts for services and products with main providers in industry (Ericsson, Oracle, Indra, Telcordia, IBM, cVidya, etc.) to implement and evolution IT platforms.
• Achieved first revenue assurance regional platform implementation for Mexico and Central America.
• Coordinated IT integrations to launch 3G service including activation, rating and charging and customer
care.
• Plan and execute between USD$6M and USD$7M of CAPEX.

Senior IT Development Manager

Designed, evaluated, negotiated and coordinated projects to integrate service and IT platforms for launch value
added services. Coordinated development projects self service for VPN final customers. Supervised 2 project leader
staff.
• Achieved a 90% reduction of revenue leakage after implementation of Rating & Charging platform for
VAS
• Coordinated IT integration project for activation, rating, billing and customer care of first mobile VPN
service in Mexico.
• Participated on regional process to define and evaluated real time charging for VAS in Latin America.

IT Project Leader

Specified, designed and implement customer requirements related to prepaid segment. Planned, negotiated and reported service delivery status with customer. Coordinated team to fulfill customer requirements. Supervised 6
programmer staff.
• Designed, developed and implement first automated process to launch high-impact customer driven
marketing campaigns.
• Designed, developed and implemented first automated process to calculate commissions for
distributors.

Senior Consultant

Specified, designed and implement customer requirements related financial area. Planned, negotiated and reported service delivery status with customer. Coordinated team to fulfill customer requirements. Supervised 4
programmer staff
•   Specified, designed and implemented migration of Financial Reports System based on Oracle Financials.

June 1999 - October 2001
Mexico City Government Office in charge of development and operation of payroll system, reporting platform and other IT systems used by Mexico City Government. Based on Mexico City. +100,000 Employees.
Programmer
Design, develop and migrate several components of payroll system (Meta 4) to fulfill payroll processes.
• Implemented automated process of e-payment (payment via debit accounts).
• Re-engineering of fail management and checkpoint handling of several payroll process to improve
operation and fail detection.
• Optimized several processes to reduce payroll calculations from 6 days to 48 hours.
• Designed and launched plan to migrate front end from stand alone application to web based.

Programmer

Find out detailed information about Hector Chavez,  

Hector Chavez:

Hector Chavez

HUAWEI TECHNOLOGIES DE

VIRGIN MOBILE

VIRGIN MOBILE

ORACLE DE MÉXICO S. A. de C. V., Mexico D. F

TELEFONICA MOVILES MEXICO, Mexico D. F

TELEFONICA MOVILES MEXICO, Mexico D. F

TELEFONICA MOVILES MEXICO, Mexico D. F

TELEFONICA MOVILES MEXICO, Mexico D. F

Iusacell

Grupo Bimbo

CEDI