Franchise Support Representative supporting up to #50 locations nationwide at any time, specializing in newly signed franchisees; overseeing final construction and guiding them through the entire start up process by assisting with first year goals, training, overall store operations, systems, software, HR management, staffing/training, and inventory requirements (applicable to system wide and city specific demographics). Additionally, supporting existing stores, intervention and individualized business plan implementation when supporting under-performing and/or mismanaged stores, & accelerated assistance for transfer stores under new ownership.
Travel three + weeks each month supporting new franchisees and seasoned operators from the corporate office, on site, or remotely when I am in the field via reports analysis, ongoing monitoring of overall health and profitability to provide feedback and action plans which are communicated weekly/monthly via screen connect, phone calls, emails, text messages, triage calls and continual follow-up, which is managed through a CRM.
Consistent top performer achieving the highest increases in sales, profitability and overall growth. I am a firm believer that long term success comes from setting clear expectations, leading by example, facilitating thorough yet efficient training, supplying tools or the resources needed to ensure the task at hand is done adequately and within brand standard, and ongoing support/training/follow up to identify potential issues or areas of opportunity early on. It is critical to their success that we teach them to fish, not give them one...