My passion is digitally transforming customer experiences to improve customer satisfaction, employee engagement, operational efficiency, productivity and quality. I serve as a technology executive leading teams across multiple lines of business to strategize, plan and rapidly deliver multi-million dollar enterprise technology cloud modernization, artificial intelligence and operations change management transformation programs. My combined experience in customer technology strategy and delivery alongside customer operations transformation and change management make me uniquely qualified to lead digital customer organizations.
I have significant experience as an executive advisor and consultant to organizations across sectors in different growth stages from seed-stage through pre-IPO and traditional Fortune 500.
* Industry experience: Technology (Software, Hardware & Services), Consumer (Retail, Apparel, Consumer Goods), Telecom (Mobile & Broadband), Financial Services (Banking, Securities, Insurance), Healthcare (Provider, Payor)
* Functional experience: Digital Strategy, Technology Operations, Customer Operations, Enterprise Shared Services
* Geographic experience: North America, Latin America, Europe, Australia, Asia & Middle East