Prathamesh Ram


• Dedicated & Service-focused professional, offering nearly 7 years of experience in IT Infrastructure, ERP Application Support, System Administrator, Vendor Management and so on o Front-leading complete tasks related to ERP software as System Admin of the School with different modules like Student and Staff Database Module, Exam Management, Time Table Module, Transport Module, Library Module, Inventory Module, User Privileges, ICSE Examination Module and so on • Acknowledged by the management for identifying the need and imparted teacher's training on Educomp Modules • Acted as an escalation point for Incident Managers and ensured their bridging, including initiation of any necessary escalations and business impacting issues; provided status reports to Site Lead / Site Director / PMO / Client / VP • Ensured that IT systems, applications, and communication equipment within the organization were managed and maintained in accordance with documented processes, procedures, guidelines, and instructions • Supervised the incidents/problems raised & provided immediate resolution for service incidents and queries within the agreed service levels; received regular appreciation within the organization • Ensured Service Level Agreement (SLA) adherence, established a 24X7 handover mechanism, mandatory escalation metric and delivery support based on Information Technology Infrastructure Library • Known for successfully managing Institute Server, Gajsheild Firewall, NAS BOX and Relational Database Management System - SQL Server 2003 • Knowledge on ERP systems (operated as System Administrator for ERP) andperforming database tuning & performance monitoring • Knowledge on Salesforce CRM systems (operated as Salesforce Administrator for CRM) and performing database tuning & performance monitoring • Skilled in mapping of business processes and studying workflow to design solutions with expertise in delivering path- breaking solutions • Reputed for identifying database requirements, analyzing department applications, leading programming & operations, evaluating existing systems and recommending solutions by defining database& recovery specifications • Performing daily, weekly, monthly maintenance backups/restorative exercises, reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning • Technical knowledge entails SQL Server 2005/Data Management, HTML Front Desk and so on