Solid experience in Business, After Sales and Marketing with managerial performance in
multinational companies in the automotive segment, highlighting FCA - FIAT CHRYSLER
AUTOMOBILES and JOHNSON CONTROLS, managing and developing multifunctional teams
involving After Sales / Parts Sales, Technical Assistance, Marketing, and Customer Care, focusing
on the development of high-performance teams, through training and fulfillment of strategic
Relationship and negotiation with large groups of dealers (Fiori-Parvi, Caltabiano-McLarty, Saga,
EBD-Via Marconi, Pinauto, Monaco, Tecar, Domani), clients (fleet owners from various segments
and rental companies: Ouro Verde, JSL, ALD) and suppliers (Bosch, Akzo Nobel, Pirelli,
Continental, Assurant, Petronas), representing the organization's core businesses and managing
the Parts, Accessories and Service Sales Business. Analysis of management, financial, quality
indicators and promotion of actions of After Sales and Technical Sales. Warranty Management and
Technical Assistance (budget and technical support). Project Manager.
Significant experience in the elaboration and management of After Sales and Marketing strategic
planning, in the management of advertising and investment campaigns, market analysis and
commercial KPIs, such as sell out and portfolio management, market penetration and record of
accomplishment. Consumption, customer retention, margins, and results. Service Quality Process
Manager and Operating Standards and Network Structure.
Restructuring and planning of internal and external sales processes of parts and accessories,
services and contracts, including supply strategies to the vehicle stock through the relationship
with the insurance, repair, and auto parts market.