I'm Italian from Venice, I live and work in São Paulo since 1998; my background experience includes directing operations, employees, start-up, sales, and customer service strategies to drive business development and enhance overall performance, from overseeing variable and fixed operations and cutting operational costs to spearheading staff hiring/coaching and implementing new programs and process improvements, I excel at improving profit margins, developing and evaluating employees, and realizing consistent increases in sales volume. Highly developed communication skills, both verbal and written (in Portuguese, Italian, and English). Ability to quickly adapt to a changing environment and be flexible in meeting new requirements. Ability to influence others and get others' buy-in on solutions and decisions. Strong tactical and strategic skills. I manage change through exploration and learning. Ability to provide reliable judgment in complex situations. Entrepreneur skills with a record of exceeding objectives. Overall performance (INBOUND/OUTBOUND) management; Ability to create and execute reports. Strong skills in prioritizing tasks and managing time. Strong team player, ability to motivate, and build high performing teams. Distribute tasks. Able to solve reconciliation issues with suppliers, service teams, clients. Good knowledge about project management processes and flows and KPIs. Strong computer skills including proficiency in MS Access, MS Excel, and MS Word. Adobe Photoshop, Illustrator, CAD. Basic level SAP user.