? Total Experience 18+ years ? Team Management Experience 10+ years ? Infra Project Management Experience 7+ years ? Technical Delivery & Operation Management -10 + ? Delivery Management 7+ years KEY PROFICIENCY FORTE Project and Delivery Management: Working closely with clients and sales team to understand the client requirements, formulating a robust project plan considering all the practical challenges, concerns and expectations of the client, effectively collaborating with vendors and contractors to execute the project smoothly, ensuring project completion on schedule, within budget as per the client's expectations. Project Management: Clear understanding & following project management standards. Strategic Business Planning: Establishing corporate strategies for achievement of top line & bottom-line targets. Handling business planning, operations & analysis for assessment of revenue potential in business. Customer Support: Mapping client's requirements, issues and concerns, & providing best solutions to suit their environment backed up by prompt and effective support. Key Strengths in SD: Overall Responsibility of Delivery Excellence. Quality Assurance, Quality checking in service delivery. Metrics focused to drive operational excellence. Ability to strategize client service, delivery for service opportunity. Training schedules for skill development and plan do check act Principles of service improvements. Improved mean time to respond/restore by 25% by means of efficient planning of man power deployment. Domain Expertise: Network Data & Voice,Video Conference domain, IP based Video/Audio communication, ITES, IT Peripherals for Core Services, Audio/Video SI Projects, Routing & Switching, WLC,etc. Team Management: Providing direction, motivation & training to the teams for ensuring optimal support to the client and ensuring high customer satisfaction scores SUMMARIZED SKILL SET Area of Expertise: ? Project and Delivery Management ? Stakeholder Management ? Agile Process/Water fall Methodology ? Change Management ? Strategic Business Planning ? Network, Voice & Video Architecture ? People,Process,Plan & Automation Overall Engagement of TCV of Managed projects: ? Banking and Finance Managed project worth US $30M ? Telecom & Managed Project worth US $10M ? FMCG Industries & Managed Project worth US$ 1.5B Skill Expertise: ? Adequate understanding and Experiece on Service Deliverables and Managed IT operation services ? Very good knowledge on project management standards, tools and techniques. ? Prepares proposal pack which includes estimation of manhours work involved, and cost required. ? Gathered all pertinent information to create reports for presentation on department objectives to management at monthly measurement meetings ? Deliver completed BOM, FTE and In/Out of Scope work to the Costing/Pricing team (BA). ? Supply the draft Customer Proposal and deliver to CPM/RPM as input into final Proposal. ? Making sure SLA/OLA KPI ,MTTR & CSAT are adhered and maintained as expected. ? Ability to prioritize, multi-task and delegate effectively in a large organization. ? Liaison between client and vendors to accomplish on-time to deliver the projects ? Also responsibility for the design, procurement, installation, upgrading, operation, control, maintenance and effective use of IT components and monitors their performance. ? Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. ? Executes operational tasks to meet schedules and targets based on MTAI as per MTTR.