BERLITZ / ELS LANGUAGE CENTERS - Philadelphia PA ? 2015 – Present
Global provider of language and business communication services, with 6,000 employees in 500 locations across 70 countries.
Sales Center Director
Lead five-person team, 24 indirect reports, and managed multi-million budget. Oversee sales, business development, marketing, and client relations for the largest U.S. network center. Support agents in strategic global sales efforts.
? Grew sales from low performing regions and agents as much as 15% by executing promotional strategy, acquiring new clients and teaming cross-functionally with marketing, sales, and global partners.
? Raised customer retention rate by approximately 7.5% improving service KPIs, making effective use of client feedback, and getting buy-in from team members and decision makers.
? Negotiated preferential pricing and services from key vendors, improving profit margins, customer service and brand recognition.
ATMOSPHERE MILL CORPORATION - Boynton Beach, FL ? 2005 – 2014
Leading regional energy conservation consulting firm with nine employees and $3.5 million in revenue.
Managing Director/Head of Sales
Founded company and led all business development, sales, marketing, and account management activities. Maintained and stimulated key long-term client partnerships to secure major projects and position the company as a market leader.
? Created and executed business plans that exceeded sales goals by 15% to 25% for five consecutive years.
? Developed and supported high performing teams that consistently exceeded sales and customer service targets.
? Provided product solutions and consulting services that facilitated real estate transactions of $20+ million.
SUN PROTECTION INC. - Miami, FL ? 2001 – 2005
Provider of insulation and storm protection products and services, with 35 employees and $10 million in sales.
Senior Key Account & Territory Manager
Collaborated with sales and operations to develop strategic plans, client retention incentives, and reward programs.
? Built key client relationships that led to opening of two new territories and $2.5 million in additional sales.
? Developed business plans and promotional materials that enhanced brand recognition and grew market share.
? Increased EBITA as much as 8% by establishing and executing new pricing strategy.