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Customer Support Specialist

10+ years in the Customer Service industry. I have a passion for helping people, and would love to find a job in the action sports brands

? Assist 100+ customer accounts per day, providing successful solutions in a polite manner using active listening to ensure 100% customer retention.
? Maintaining strong product and service knowledge to better assist customers with concerns, questions and general education.
? Act as a liaison between technical team and vendor to schedule assistance in person to resolve issues not resolved over phone interaction.
? Record all customer names and contact information in an orderly fashion by utilizing Microsoft Excel and Oracle Sales programs.

?	Safely transported various cell types from cryotanks in order to fulfill sale orders.
?	Performed daily quality checks of various cells in the cryotank ensuring damaged items were reported and removed for inspection.
?	Demonstrated leadership and attention to detail, resulting in weekly orders increasing by 20%
?	Organized, labeled, and processed over 50 items of inventory daily accommodating constantly changing shipment schedules and delivery times.
?	Assembled and packed 50-100 boxes per shift, carefully following the company's policies and procedures.

Shipping and Receiving Inventory Associate

?	Consistently met quarterly performance milestones in speed, accuracy, and volume, increasing productivity by 25%
?	Regularly ensured all shelves and displays were properly stocked in a neat
and orderly fashion.
?	Actively stayed informed about the latest products to meet company promotional standards.
?	Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
?	Meticulously handled POS system transactions to include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

Crew Member

Coordinated a fleet of 100+ vehicle inventory through phone, email, and in

house to accommodate reservations per shift.
?	Memorized monthly promotions in order to give customized recommendations to clients.
?	Collaborated with staff members to implement customer service initiatives resulting in exceeding team goals by 30% each quarter.
?	Swiftly and successfully resolved customer complaints and conflicts resulting client retention by 75%

Fleet Logistics Manager/Customer Support

?	Promoted to customer service assistant manager in five months owing to excellence in delivering exceptional client service
?	Provided exceptional customer service to 75-100 customers per shift.
?	Memorized latest sale offerings and loyalty programs.
?	Routinely answered customer inquiries regarding merchandise and pricing, resulting in an increase of 25% customer retention
?	Reduced time spent on inventory by 20% by reorganizing physical storage of supplies

Assistant Manager

Find out detailed information about Adam Moreno, Customer Support Specialist in Fallbrook, CA

Adam Moreno: Customer Support Specialist in Fallbrook, CA

Adam Moreno

Fluidra North America

Sciencell

Trader Joes

Fox Rent-A-Car

Zumiez Inc

Community College

Corvallis High School