Michael Rypins

Summary

Mission
? To bring my energy and love for music along with customer service skills and technical expertise to the Gnarlywood family.

Qualifications
? Strong interpersonal and communication skills
? Energetic and active in community, business and charitable settings
? Competent in Excel and Word with excellent typing skills.
? Experienced in customer service and technical support.
? Great attendance
? Enthusiastic team member who is forward thinking when seeing opportunities for product improvement.

Work History
? Geico - Customer Service - July 2020 - Current
? Provide high quality and accurate support and education to insurance clients on billing and coverages of auto insurance.
? Cox Communications – Technical Support/Billing – 2009 to 2012
? Provided accurate, efficient and high quality telephone support to customers in understanding and fixing cable systems.
? Selected as part of a start-up initiative providing support for self-installing cable systems.
? Promoted to an elite group providing comprehensive help for clients in both technical support and billing.
? Strand Lighting - Technical Support - 2007 to 2008 - Provided education and support for repairing lighting systems
? Vista High School -Technical Theater Teacher - 2006 to 2007 - Advocated and obtained a high-end, safe lighting system to replace dangerous existing equipment.
? La Jolla Museum of Contemporary Art - Lighting Technician - 2005 to 2006 - responsible for set up and breakdown of lighting equipment and communicating with artists.
? Massage Envy Encinitas– Massage Therapist and Front Desk - 2012 to 2019 - Developed excellent customer relationships and helped increase business for company
? Self Employed - Massage Therapist - 2017 to Current

Education
? B.A. Technical Theater, Sonoma State University, Rohnert Park, CA - 2011
? International Professional School of Bodywork - 2011 - 2012
? Studied Advanced Thai Massage Techniques – Chiang Mai, Thailand - 2014

Charitable Pursuits
? Solana Beach Eco Rotary - Sergeant At Arms, Solana Beach, CA
? Cox Kids Foundation - San Diego, CA
? Center for Community Solutions - San Diego, CA
? United Against Sexual Assault - Santa Rosa, CA

Connections