Tech

•	Served as the first point of contact with the client for resolving incidents   
•	Managed all Latin America accounts as a result of multilingual skills while teleworking 
•	Conducted Welcome Onboarding Meetings with new clients to introduce them to our services 
•	Resolved all inquiries from clients within a record time including client monthly monitoring reports   
•	Trained new and existing clients on Antifraud Portal as needed 
•	Set up client online accounts and reset their passwords when necessary 
•	Translated Monthly Reports to keep antifraud clients informed of new phishing trends globally 


Client Services Manager Antifraud, Latin America 

•	Expert at performing online Analysis, using WHOIS records, DNS and IP address network records 
•	Served as an escalation point for the SOC of all security incidents while working independently from home  
•	Cultivated relationships and collaborated with Internet Service Providers, Hosting Providers, Registrars, Name Server companies, CERTs as well as law enforcement agencies of Cyber Police worldwide as needed 
•	Identified and contacted the abuse team of the relevant parties to takedown malicious websites or suspend  domains registered for fraudulent activities as appropriate 
•	Managed escalation fraud cases such as phishing, BEC scams, and malware to mitigate the risk to our clients 
•	Minimized risk to clients by achieving and maintaining an 8 hour shutdown medium time on a regular basis
•	Translated templates used in the shutdown process as necessary to facilitate the SOC       


•	Antifraud SOC Analyst/Customer Support Specialist/ 

•	Translated legal documents such as Birth Certificates, Marriage, Divorce Decrees, School Transcripts or School Diplomas, Death Certificates or translations of any other legal documents with complete accuracy in French, Portuguese or Spanish as required by following international standard practices and guidelines

Freelance Translator, Portuguese, French and Spanish  

•	Developed effective sales strategies to gain sales leads   
•	Generated comparative marketing analysis to recommend market value of properties for clients, listed properties for sale in the Multiple Listing Service and conducted all marketing needed 
•	Prequalified prospect buyers, previewed properties, conducted open houses, wrote listings, completed sales contracts, presented and negotiated offers with sellers and buyers
•	Followed through and accompanied clients from listing contracts to inspection, all the way to settlement 
•	Advised clients how to enhance the marketability of properties for an expeditious sale and best return  


Maryland Licensed Realtor 

•	Coordinated and prepared quotations  
•	Processed orders for research products to customers and distributors  
•	Supervised daily shipment of orders with Distribution Department and freight forwarders to Latin America 
•	Effectively facilitated the billing of different types of international methods of payment (such as sight drafts and letters of credits) by following the strict guidelines of foreign banks 
•	Served as the main interpreter to Portuguese and Spanish distributors of research laboratories, end users and Universities based in Latin America 
•	Successfully managed customer relations with both internal and external customers based out of the U.S. and for all of Latin America 
•	Identified hundreds of thousands of dollars of unbilled revenue and assisted A/R to collect these monies
•	Conducted a yearlong audit, reconciled unaccountable and unidentifiable funds  
Accomplishments: Annual Award of Excellence, 1995  	 


Senior Customer Service Representative, Latin America Div.,    

Find out detailed information about Salome Barao,  in Germantown, MD

Salome Barao: in Germantown, MD

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