Smitha Lakshmi Harikumar

• Result-oriented professional, offering nearly 17 years of multi-functional experience in spearheading end-to-end functions of SAP Product Delivery, Service Delivery, Operations and Project / Program Management by implementing technology-based solutions • Accomplished Product Management experience with end to end accountability in various SAP Fiori apps/products also involving Non-SAP to SAP transformation products • Resourceful in SAP ABAP, BW, Integration, Deployment, Solution Manager & MDM Solution Implementation Cycle (Requirement Study & Problem Identification (As-Is) & Solution Design (To-Be), Risk Identification & Mitigation, Change Management, Change Requests, Impact Analysis, Testing and Upgrades • Established SAP PI/PO Shared Services Center and Global in-house center for multiple SAP Services for Daimler • Implemented several large and complex project plans within preset budgets (ranging from 100K Euros to 3 Million Euros) and deadlines; performing on-site and offsite tasks within a project, including the design, specification & integration of software product • Ensured effective project & product delivery by working collaboratively with SAP & Non-SAP Delivery Teams; gained international exposure by working with Germany & USA based organizations • Collaborating with internal & vendor partners and key stakeholders to identify business needs & develop winning solutions; served as a bridge builder from executive leadership level down to end-user level • Forward-focused Program Manager with expertise in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis & quality management • Customer Centric Professional; efficient in interacting with clients for following up on unresolved issues, analyzing & resolving problems, system study & analysis and reporting.; effective in ensuring high-quality customer experience, enriching customer satisfaction while adhering to work processes & SLA • An effective communicator & team player with capabilities to work under high stress level, manpower management, Mini-CEO mindset & meeting targets within deadlines in multi-location environment