Highly accomplished, customer obsessed, results-oriented Agile management professional with extensive experience creating processes to improve productivity, streamline business functions and grow bottom-line growth. Executive with a bias for action, leveraging the ability to develop exceptional teams and future leaders, while increasing cross-functional collaboration, organizational effectiveness and maintaining superb customer service. Innovative problem solver with an entrepreneurial mind-set and a proven track record of incorporating time saving, cost-reducing process changes into the company environment. Adept at implementing best practices and standards to expand productivity and profitability. Core competencies include:
* Organizational and Business Transformation	* Vendor Relationship Management 
* Customer Service / Customer Experience	 	* Merchandising Project Management 
* Enterprise Technology Implementations		* Business Process Development 
* Cross-Functional Relationship Building 		* Agile Methodologies / Continuous Improvement
* Data Analysis / Data Integrity Management	* Knowledge Management / Change Management 


Developed structured project plans and frameworks bringing strategic initiatives to life, driving momentum of top priorities, and promoting a better customer and employee experience while expanding vendor contracts, partnerships and growing sales volume.
* Streamlined $150M annual volume International Concession / New Concept program. Created scalable and sustainable processes via Kaizen Events, Confluence Knowledge Base Management / Communication System, Business and Data Intelligence Management, Vendor process changes, Technology System enhancements, and Strategic / Tactical Reporting and Dashboard Tools
* Revamped US / CA Fine Jewelry Consignment program to support $55M sales volume growth with front-line and corporate tool / reporting improvements, renegotiated Vendor Terms, updated Inventory Management protocols and Operational Database enhancements

Program Project Manager - Digital Operations

Led over 100 employees (10 different functional teams) in the Merchandise Operations department, including but not limited to Competitive Intelligence, Drop Ship, Supplier, Look Book, and Price.
* Supported price and supplier teams processing of over 600K permanent price changes and over 4K new supplier creations annually
* Added $125M annual retail sales per year by creating and managing Customer Special Order (CSO) Team and Deposit Program, enabling a Point of Difference to sell custom products and "not-in-stock" items to customers across the US, Canada and Puerto Rico
* Designed and managed the Concessions / New Concept operational program, allowing numerous luxury and start-up vendors to sell products and services at Nordstrom locations through a concession business model. Vendors included Tesla, Sugarfina, Prada, Christian Dior, Delvaux, Louis Vuitton, Trunk Club, Gucci and dozens more
* Built and managed a Competitive Intelligence Team to scrape, analyze, and execute competitor matched pricing across 42 major competitors, including Amazon, Macy's, Saks, Bloomingdale's, and Neiman Marcus plus 200 brand sites, increasing sales and competitive status
* Reduced labor expenses by $500k and supported over $1B of sales in 2018 by developing and managing the Centralized Drop Ship Operations Team, focusing on inventory feed management, Photo Unit PO management, and exit strategy management on behalf of the Buying Offices

Program Manager - Merchandise Operations, Support

Master Data Management (MDM) expert led 300 person department with a $14M budget that included various leadership positions, Project Managers, Business Analysts / Business Intelligence Analysts, hourly and salaried workers, and temporary employees. Team supported 1M+ new Customer Choice (CC) additions per year to an existing 6M CC or 18M SKU file supporting over $14B in annual sales.
* Product / Item Lifecycle Management authority responsible for maintaining Data Integrity, Business Process Continuity, and Merchandise Operational Support through the Retek Merchandise System (RMS) - Oracle and Enterprise Product Master (EPM) System - Riversand)
* Reduced Operating Expenses by $1M by developing and maintaining the Merchandise Operational Resource Efficiencies (MORE) Initiative that successfully established a cross-divisional organizational re-structure and process framework improving Item effectiveness and efficiency
* Created and managed the Corporate Reporting Team that evolved into the Analytics, Reporting, Tools and Solutions Team (ARTS), providing agile business intelligence, database tools and support for all Nordstrom Buying Offices and Business Partners
* Created and managed Business Analyst Shared Service Program (BASS), leveraging high performing analysts into loaned-out resources for IT to build resource bench and allow IT to stay flexible with staffing needs. Promoted over 30+ Analysts into IT roles in first year of operation
* Created and led End-To-End (E2E) Council coordinating cross-divisional Merchandise Operational Leadership to effectively troubleshoot issues and propose strategic enhancements for improving Nordstrom's merchandise operational support
* Partnered with Risk and Legal to create and manage the Nordstrom Prosthesis Program supporting Prosthesis Operations in all Full Line Stores across US, Canada and Puerto Rico
* Created the Corporate Inventory Control Team (CICT) which was fully responsible for the business processes supporting all executed physical inventories across all physical store and warehouse locations in US, Canada and Puerto Rico
* Established business processes for the "Buy Online Pick Up In Store" (BOPUS) Process, an industry first, and created the "Recalled Item" Process allowing Nordstrom to stay in compliance with Federal and State requirements
* Assisted in creating the Product Governance Council and served as a founding member to support scalable data integrity across all the merchant systems. Served as the Item / Inventory Subject Matter Expert and Value Stream Champion for all of Nordstrom

Program Manager - Merchandise Operations, Item

Find out detailed information about Dale Cass,  in Redmond, WA

Dale Cass: in Redmond, WA

Dale Cass

Nordstrom

Nordstrom

Nordstrom

Heriot-Watt University

Villanova University

Western Governors University