Results-driven agent with career-long record of customer engagement, business development, and management success for leading organizations Accomplished, results-oriented Customer Success Manager highly regarded for establishing partnerships, generating revenue, and creating innovative solutions to complex business problems. Dedicated leader with a proven history of implementing innovative strategies to secure key accounts. Increases client retention rates by rapidly identifying unique customer needs and establishing rapport. Organized and a keen eye for detail, with demonstrated ability to prioritize and manage multiple campaigns simultaneously. Leverage strong communication skills to foster long-lasting relationships with colleagues, clients, and stakeholders. Thrive in fast-paced, collaborative and diverse environments. SELECTED HIGHLIGHTS • Operated as primary SME to heighten customer satisfaction through diligent mitigation and escalation management. • Conveyed valuable success stories to leverage key product functionality and presented new product releases to the full client base. • Realized a substantial increase in the number of projects per client as well as multiplied the account base and overall revenue for the automotive division by 60%. • Orchestrated pilot programs which received 100% customer satisfaction ratings due to meticulous attention to detail and a collaborative, responsive communication philosophy. • Intensified brand awareness and sales 35% by integrating social media marketing and virtual reality advertisements which showcased products and services.