• Provides administrative management of the business development operations for programs within the Business Development / International Program
• Develops a platform that will attract international patients and international networks to direct business to LLUH and  affiliated entities
• Collaborates with Vice President of Business Development and Advancement Hands to establish and implement short and long term goals for the international patient services and evaluates progress towards goals
• Collaborates with Philanthropy and Advancement to determine appropriate opportunities for aligning potential benefactors with LLUH philanthropic objectives.
• Develops marketing strategies and promotional content to engage with various international markets
• Identifies opportunities that support LLUH's educational and training goals: Student exchange and summer workshop programs, faculty and professor professional education, and research collaboration opportunities
• Develops relationships with large international payers, embassies, companies for purposes of servicing their patient healthcare needs
• Collaborates with Vice President of Business Development in the implementation of strategic plan of action for the department that is consistent with the department, division and medical center goals and objectives
• Manages and oversees staff assigned to this department
• Promotes LLUH international services to internal and external stakeholders, conferences, and prospective partners to strengthen awareness and alignment opportunities.
• -included above.
• Participates in national and international medical tourism and international patients' services conferences to gain market insights and best practices.

Director of International Business Development

• Manage and supervise travel office staff and Interviewed, trained new people
• Responsibility of sign new contracts with Hotels and Corporate housing
• Handling all the airlines services include Air Ambulance or privet jet
• Sign agreement for transportations company
• Marketing and handling Second opinion for all international patients
• Established individual patient's optimum care and goals.
• Collaborated with physician and other healthcare members to ensure patient
• Completed paperwork in order to execute the proper assistance for clients.

Travel Office Manager

• Assisted international patients who are seeking a second opinion in over 600 life-threatening/life-altering diagnoses. Second opinions are rendered by Cleveland Clinic physicians specializing in each diagnosis, are completed quickly, usually within five to seven working days, and are thorough and detailed, providing patients with relevant information to make an informed decision regarding their treatment options.
• Provided technical assistance to patients who desire in receiving treatment at the Cleveland Clinic.
• Implemented strict compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards.

Second Opinion Coordinator

• Managed marketing of case management services as well as cost benefit analysis.
• Assured that patients and families proceed efficiently through the course of hospitalization.
• Acts as a liaison between patients, patients' relatives, and the healthcare organization. Communicates patients' questions, complaints, problems and concerns to appropriate staff members.
• Explains policies and procedures to patients and refers them to the proper services.
• Comprehensive knowledge of medical operations with excellent communication skills.
• Ability to build good rapport with patients and physicians.

Patient services specialist

between hotel and international guests by being multi-lingual.
• Address customer grievances and work to satisfy them. Maintained 100% customer services.
• Show compassion and special attention to families of the patients

Liaison

• Guided various groups traveling abroad.
• Executed paper work and other legal documents for traveling
• Arranged hotel and transportation accommodations
• Liaison between hotel and international guests

Group Leader

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Adel Bareh: in Yucaipa, CA

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