Robin Ameperosa

Summary

Energetic, results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in-person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Samoan. Core Strengths * Solid leadership skills * Compliance, banking laws and regulations * Personal account analysis * Strong decision-making skills * Excellent written/verbal communication * Honest and responsible

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