ON-CALL AND INTERIM POSITIONS

Santee, CA	07/2020 - 10/2020
Serves in-vitro diagnostics and pharmaceutical companies worldwide with tissues, serum/plasma,
antibodies and clinical specimens.
Clinical Research Coordinator
Responsible for managing and coordinating study related activities of the investigator and subjects, and responsible for the accurate completion of study documentation. Responsible for the conduct of research,
study, and specimen protocols, and quality of clinical research as maintained in accordance with Good
Clinical Practice Guidelines. Managed study conduct from planning to study closeout.

•	Managing all aspects of a study including participating in the informed consent process,
coordinating and performing all visit study procedures per the protocol, entering data and query
resolution, managing all study related supplies and equipment, hosting and monitoring visits and attending Principal Investigator meetings.
•	Managing and coordinating the day to day activities of the study and specimen collection,
specifically engaged in carrying out clinical protocol to Principal Investigator, collection sites, and internal staff.
•	Served as the primary contact and subject matter expert for study sites on study protocol and Good Clinical Practice Guidelines. Served as the POC for the client interactions including issue
escalation, complaints and client reporting. Posses strong interpersonal skills which allowed
dealing effectively with individuals or group of individuals, particularly Doctors, Scientists and Medical Professionals.
•	Traveled to Florida for a month to organize and help manage our Principal Investigator (Dr. Miller) with internal protocols and study protocols. As well as facilitate day to day activities and procedures to our collection sites within the South Florida region.
•	Drove the development of project scope and objectives for new studies implementation, identified
and understood the needs of the client.
•	Assist in training new personnel. Provided guidance to lower level personnel involved in planning, implementation and evaluation of studies.
•   Assist with data management related activities in the network. Performing input retrieval and analysis of data for processing validation, and maintained research data base on Excel.
•   Collaborate with study team and vendors to assure activities are properly documented.
•   Liaise with other department and support services (e.g.: Laboratory) in order to expedite
collection and transportation of specimens and/ or provision of kits.
•   Develop solutions for routine project related issues within a limited scope. Work through protocol
questions, issues, escalations and changes with relevant project team members.
•   Maintained strong organizational skills that will allow changing environments, establish priorities,
handled highly stressful situations in a calm, mature manner, using sufficient judgement and discretion at all times.
•   Worked with CEO and Leadership team to set-up, implement, modify and improve standard
operating procedures.

Clinical Research Coordinator

Remote	06/2018 - 02/2020
Technology services, talent acquisition, and technology consulting services.
Operations Manager - Solutions
Responsible for the management and support of projects and engagements, client and partner
relationships with PDSI and one another, from opportunity to closing.

•   Worked directly with the CEO and senior leadership team, as a key member responsible for
analyzing and helping to improve quality, productivity and efficiency, planning for long and short
term goals.
•   Taking on critical opportunities and tasks through lead qualifications, follow-up, managing
prospects, client data using Salesforce CRM. Providing price quotes, product information, and other information when requested. Coordinating marketing efforts and communication on behalf
of the company. Gathering information and providing reports to the leadership team.
•   Managed many contracts: MCA, ICA, Addendums, Channel, NDA, Partnership Agreements,
updating them and keeping them current.
•   Project Management, Resource Management, Engagements, Client and Partner relationships
with PDSI and sub-contractors, opportunities, communications, budget, timelines and Accounting
tasks. Manage and Develop Channel Partnerships-manage channel engagements and continue
to support and nurture the growth.
•   Accounting responsibilities included timecards, reporting, invoicing through Quickbooks,
collections, channel commissions, partner inquiries on payment status, schedule, etc. Client
questions about invoicing and billing. On-boarding third party accounting firms with internal
processes.
•   SOP's/ Processes: uploading old and deploying new with regards to the Solutions division.
•   CRM/Professional Services Automation (PSA): Financial Force and Salesforce actions, support,
training - SOP's for processes. Responsible for updating the documentation, working with Salesforce vendor to implement actions and going to trainings.
•   Interact with Sales and other internal parties to resolve customer issues and ensure profitability.
•   Allocated and managed operation's resources/roles based on targets and customer expectations.
•   Managed ongoing relationship with clients to ensure customer satisfaction.

Operations Manager - Solutions

Temporary - San Diego, CA	12/2017- 04/2018
Blood screening, molecular diagnostics, medical device and transplant manufacturer and distributor.
Field Service Coordinator
Responsible for filling a temporary role as a Field Service Operations Coordinator. I was able to grasp
new concepts quickly and efficiently with strong attention to detail in order to "hit the ground running" to manage and provide support for the day to day of the Field Service Engineers by coordinating, monitoring and improving field service activities for the organization.

•   Responsible for providing support to Field Service personnel on all company products including
assays and instrumentation.
•   Primarily supporting field personnel as it pertains to planned service visits and replacement of Hologic's instrumentation located at customer sites.
•   Managed a high volume of emails for instrumentation service requests and tickets from field
service personnel.
•   Coordinated and assisted with ordering supplies and parts for field service visits.
•   Order replenishment of parts and trunk inventory.
•   Coordinated the installation, removal and return of field instruments.
•   Reviewed field services in the CRM and ERP system for appropriate documentation of installation services, upgrades, preventative maintenance, and other requests.
•   Maintained and updated service contracts.

Field Service Coordinator

Responsible for administrative support and trade show coordination for Department Head(s), Sales Team and Customer Service Departments.

•   Responsible for the administrative support to the Department Head including but not limited to calendar maintenance, conference scheduling and travel.
•   Various sales reports, weekly report publishing sales figures, including percent to forecast by
customer; weekly report by product; trending reports, etc.
•   Coordinated travel for U.S. Sales department.
•   Processed EDI orders
•   Maintained inventory reports for market product availability.
•   Maintained and organized printed material inventory system and planner.
•   Trade show coordination including but not limited to: Trade show expense budgeting, planning,
reporting and maintenance. Managing event vendors and logistics. Coordination of show
marketing materials and booth displays within internal departments and outside sales team.
Scheduled and booking for travel for attendees. Future planning of trade shows.

U.S. Sales Operations

San Diego, CA	06/2013 - 10/2015
Manufacturer and distributor of osmolarity medical diagnostic systems.
Sales Operations-Northeast and Mid-Atlantic Regions
Versatile and demanding position including on-boarding of new customers with contract execution,
obtaining Federal and State CLIA waiver, the creation and management of accounts thru CRM software-
Salesforce. Liaison between the outside sales team, Ophthalmology practices, Federal and State
representatives and internal departments. Daily client management with assisting customers on Medicare
denials, payments, compliance, billing, instrument distribution, field coordination and overall customer
service.

•	Daily administration of 15+ remote Territory Managers within the East Coast; set sales goals,
quotas, executed sales plans from leadership, analyzed performance metric data, generated
reporting of sales, closely monitored with frequent review of KPI's. Client on-boarding of new
customers (B2B) from sales to close with contract execution, obtaining Clinical Laboratory
waivers, the creation, management and reporting of accounts inside Salesforce.
•	By building excellent relationships with Territory Managers, State and Federal CLIA
representatives, Doctor's and practice administrators, with minimal direction, working
independently, having continuous follow-thru, anticipating changes and going "above and beyond" resulted in becoming the POC for other regions outside of my territory.
•   Analyzing and effectively solving problems, I pioneered the NJ region and other Mid-Atlantic
states in conceiving and implementing improvements, creating an SOP to help the outside sales
field, which resulted in a faster turn around for processing state lab waivers, and an increase in new contracts.
•   Performing at a high-level, grasping all relevant concepts to perform associated transactions with accuracy and efficiency, being proactive, and being able to support other regions outside of my
territory, resulted in being "Employee of the Month."
•   By suggesting and implementing a more effective internal process and working cooperatively with Executive Leadership, Territory Managers, and internal departments to implement and execute
the procedures within the Customer Service department, resulted in clearer communication to our
customers, an increase in sales and prospective accounts.

Sales Operations-Northeast and Mid-Atlantic Regions

San Diego, CA	09/2012 - 09/2013
Modern accessories company with licenses from Puma, Skull Candy, Hurley, and many others.
Account Manager
Fast paced environment, while handling multiple jobs simultaneously for Puma's mainline and team line.
Maintained and managed wholesale, retail and specialty accounts through effectively processing and
monitoring all sales inquiries, orders, allocations, returns and credits. Daily communication with outside sales reps, customers and internal departments to ensure accurate shipments, billing and returns.

•   Assisted over 30 outside sales reps in handling customer support questions, product queries,
order tracking and inventory, while receiving a high volume of customer calls and emails.
•   Executed the order process from cradle-to-grave by receiving orders thru various methods
including EDI, accurately facilitated the order transaction using ERP software - Full Circle.
•   Developed training objectives and identified resources and activities necessary for accomplishing
new-hire training and cross-over training objectives.
•   Worked with the outside sales team, management and internal departments, including the
warehouse and production team to perform associated transactions for timely shipments and
billing to major retailers such as Macy's, Disney, Starboard Cruise, Scheel's, Shoe-Buy, and Target. Responsible for troubleshooting and problem solving inventory and account issues.

Account Manager

Worked within a team environment to manage all aspects of the order process; from production
conception to completion in a time sensitive environment for licensed apparels, specifically for Target, as
well as other major retailers.

•   Responsible for the coordination of major retail accounts, primarily Target to ensure production
timelines and order execution of goods were processed by the customer's deadline.
•   Quickly learning the accounts and "hit the ground running," to temporarily take the place of a colleague on leave.
•   Grasping internal systems and customer's E-Commerce systems by working closely with the VP
of Licensing to help support and troubleshoot issues. Responsible for maintaining inventory logs,
spec sheets and sample logs by recognizing possible concerns and maintaining product
deadlines.

Project Manager

Lake Forest, CA	06/2010 - 07/2011
Manufacturer and distributor of licensed and private label products, such as "man cave" items.
Customer Service Manager and Purchasing Assistant
Handling multiple jobs simultaneously, wearing many hats, and managing wholesale, retail and specialty
accounts. Daily account management cycle, from purchasing to resolving customer service issues.
•   Assisted the CEO and VP of the company with various projects that included vendor
management, working with overseas factories, purchasing documents, resolving factory and warranty related issues and Customer Service facing.
•   By effectively handling daily operations and taking on responsibilities, working well with the inside
sales team, outside vendors and the warehouse, I was offered to take on the role of a Customer
Service Manager within a month.
•   Responsible for the maintenance of product spec sheets, vendor agreements, online load sheets,
new item set-up and online marketing flyers.

Customer Service Manager and Purchasing Assistant

Norwalk, CA	01/2006 - 08/2007
Manufacturer and distributor of recreational sporting goods and outdoor licensed products.
Sales Support and Account Manager
Reported to the President of Sales and supported three VP's of Sales, supporting various projects.
Responsible for daily account management for wholesale, retail, EDI and specialty customers.

•   Originally hired on as a Returns and Warranties coordinator. Through dedication and hard work, I
proved that I was able to be utilized into other roles within 6 months.
•   Responsible for managing and coordinating major retail accounts, E-commerce and speciality
accounts such as Amazon, Global Sports Interactive, Play it Again Sports, etc.
•   Provided sales support to the President of Sales and three VP's of Sales, producing Powerpoint
presentations and working closely with our marketing department and production team to provide
print and graphic presentations, daily sales reporting, set-up quotes for new products, updated
inventory sheets, spec sheets and tracking information.

Sales Support and Account Manager

Find out detailed information about Mae Marie Dela Pena, ON-CALL AND INTERIM POSITIONS 

Mae Marie Dela Pena: ON-CALL AND INTERIM POSITIONS

Mae Marie Dela Pena

AUNTIE LINDA'S LUMPIAS

CANTOR BIOCONNECT

PEOPLE DRIVEN SOLUTIONS INTERNATIONAL

HOLOGIC

ACON LABORATORIES

TEARLAB CORP

THE WHEAT GROUP

MAD ENGINE LICENSED APPAREL

ON THE EDGE MARKETING

BRAVO SPORTS CORP

University of California Irvine