• Created help articles based off product issues customers were currently facing.
• Made continuous updates on articles content with new solutions provided by the engineering team.
• Revamped the entire help center. This included changing the overall layout, enhancing article content, building up an FAQ on the homepage, and etc.
• Analyzed product issues and provided troubleshooting solutions to customers through customer service software, Zendesk.
• Directed unknown product issues to the engineering team and followed up with each issue making sure it was being worked on.

Technical Writer and Customer Support

• Greeted customers when entering and leaving the market.
• Managed transactions with customers using the register.
• Maintained clean and orderly checkout areas.
• Assisted customers by answering questions, making recommendations, and resolving their complaints.
• Stocked shelves and marked prices on shelves and items.

Cashier

Find out detailed information about Nicole Fujimori,  

Nicole Fujimori:

Nicole Fujimori

Linkplay Technology

Nijiya Market

University of California