Golf

Outdoor

Health & Fitness

-family

-traveling

-friends

-fishing

-cooking

-outdoor activities

-flying drone

Customer Care Manager (Western US)

Currently working in the apparel industry for 2+ years, I've developed a keen interest in the production aspect while making a wide range of high-quality garments. I have a passion for the outdoors and truly respect companies that are producing durable and sustainable products. With a great appreciation for unmatched customer service having worked various customer-facing roles for 7+ years I have learned how to work with many people seamlessly and pride myself in never turning down a learning opportunity.

* Manage all customer communication in form of inbound/outbound calls and emails in designated territory for over 100 accounts.
* Responsible for order input, logo design and overseeing all stages of production insuring product is as ordered before shipping.
* Provide account history, run stock reports and sales data to share to all Sales Reps in an organized spreadsheet.
* Build personalized apparel offerings for major colleges and professional sports team while providing critical product marketing knowledge.

* Apart of a 5 person team building a new mask company to aid to the challenges of COVID-19 - providing over 1-million high quality & reusable masks to those in need, leaving the medical grade masks in the hands of medical professionals.
* Make outbound calls/emails presenting personalized mask art proofs made on Adobe Illustrator.
* Assisted in the single sale of 100K masks/filter packs gathering critical order information logo details.
* Track inventory data to schedule when to place new purchase orders to maintain a well balance stock.

Sales & Account Manager

* Direct phone and email contact for all 43 floors of tenant inquiries, insuring work orders were directed correctly and completed in a timely manner.
* In charge of scheduling all freight access for tenant deliveries as well as checking contractors were approved meeting the buildings insurance requirements.
* Insured all invoices were acquired and submitted on-time for all of 44 Montgomery Street.

Tenant Coordinator

* Maintained the daily freight calendar authorizing and recording detailed records of all persons accessing the building.
* Responsible for the entire invoice process of collecting, coding and uploading.
* Handled busy phone line directing tenants and contractors

Real Estate Services Administrator

Find out detailed information about Justin Smith, Customer Care Manager (Western US) in San Francisco, CA

Justin Smith: Customer Care Manager (Western US) in San Francisco, CA

Justin Smith

Full Turn Custom Apparel

Full Turn Custom Apparel

Avison Young

CBRE

Martha's Vineyard Regional High School

Saint Mary's College of California