Customer Service Representative 15 plus years, with talent for clerical and technical support. Strong knowledge of problem solving and defusing escalated issues. Efficient in the area of customer relations/support. Communicative and team-oriented with proficiency in MicroSoft Word/Excel. Proven history of fostering time management tasks to meet team and individual management objectives. Able to type 70 wpm, with strong work ethics in effective communication with excellent suggestive selling techniques. Often complimented for my excellent customer service skills. Knowledgeable and dedicated customer service professional with extensive experience in Cruising/Entertainment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.