Christiana Chocklett

Summary

8+ years of management experience, ranging from restaurant teams to CX remote teams. - 10+ years of B2C sales, support, and customer experience fulfillment. - 1 year of B2B wholesale account support. - Worked as a direct report for two successful CEOs, getting a first-hand view at the process of small business development. - Directed the scaling up of a booming small business's CX and Sales department, implementing Helpdesk software, wholesale CRM, proactive customer communication, front- end and back-end knowledge-bases, agent education and training tools, chat support, remote team support, project management, social media management, and CS "branding" and language. - A go-to for handling of sensitive cases and VIP clients. - Specializes in extracting analytical data from CX interactions and aiding companies in understanding the psychology and emotional experiences of their clientele. - Specializes in designing supportive, caring, and ultimately human CX and sales strategies. Software and Tools - HelpScout - Redbooth Project Management - Salesforce Desk - Asana - ZenDesk - FB/IG Business - Front - Agorapulse - Pipedrive CRM - AirTable - Klaviyo Marketing - Slack - Chatra.io - Olark - MS Office - Google Workspace

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