claims adjuster processing

in all New England states (including MA, RI, VT, CT, NH, NJ, ME, NY)
?   MDP includes cycling through all claims positions including Customer Service
Representative, Telephone Certified Representative 1, Telephone Certified
Representative 2, CU). Each of these cycles consists of fast paced on the job learning,
each cycle progressively dealing with more complex claims including excess property
damage limits, bodily injury, investigating liability, underinsured/uninsured motorist
claims, and more.
?   Extensive customer service training including scaling goals that exponentially increase
throughout four checkpoints. Training included very high standards for both call quality
and claims knowledge.
?   Understanding claims jargon and ease of use within multiple claims programs including,
Claims ISO Search, Arbitration Forums, as well as extensive use of OneNote.
?   Ranked highest on the team for 6 consecutive months for excellent customer service
surveys and signing customers up for GEICO's Auto Repair Express Program.
?   Worked on several projects with regional managers such as optimizing operations of the claims program. Involved analyzing and organizing important data.

Managed and updated social media platforms daily with quality content geared towards
target audience; developed media plans for future posts.
? Interacted and built a community around the social media platforms with B2B and B2C
and gained a large following on Facebook, Instagram, Twitter, and YouTube.
? Created a marketing campaign for a new product working closely with the Vice President
and President of the company. This campaign consisted of starting from storyboards to digitizing the ideas and working with a graphic designer to meet deadlines for launching
a new product.
? Developed bi-weekly detailed reports (including conducting meetings) on progress of all
social media platforms with goals that were met, suggestions on improvement, and reputation management.

Marketing Internship at Techniglass

Responding to customer inquiries closely by sending samples and corresponding via
email or telephone with people of all different backgrounds (the company works with over 90 countries).
? Sent email blasts to various different groups such as distributors, customers, etc. utilizing
Act!
? Travel assistant to President and Vice President of the company for all business trips,
booking travel and hotel accommodations, creating itineraries, etc.
? Developed plans for trade shows, organized files physically and digitally using Microsoft
Excel.
? Provided clerical support and was the customer service representative directing a variety
of different incoming calls professionally, promptly and efficiently with clear
communication and empathy.

Marketing Internship

Find out detailed information about Faye Solway, claims adjuster processing 

Faye Solway: claims adjuster processing

Faye Solway

GEICO Management Development Program

MARKETING EXPERTISE

Aquasol

UNIVERSITY AT BUFFALO