Warranty Claim Specialist

Responsible for assisting Reimbursement/Warranty operation for entire product line.
Processes daily reimbursement transactions received in accordance with the Company's
reimbursement administration; for multiple factories and/or product lines in English, Portuguese and Spanish
Processes/approves complex warranty and use more than one system such as SAP, Parts Advisor
and CCMS in accordance with the Company's reimbursement administration policies and procedures for John Deere entire product line
Make higher level decisions on more complex machines and / or issues
Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner
Assists company personnel in using warranty systems and answers warranty or related inquiries
Higher level of knowledge to assist dealer and company personnel to enable performance and completion of transaction processing and achievement of Reimbursement Department objective
Responsible for training and developing new employees
Mechanical and multi system knowledge

Developed and implemented sales strategies to increase revenue
Adapted sales techniques to specific clients and promoted products based on individualized client
needs
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Set up flights, hotels and ground transportation for individuals and groups
Managed administrative functions such as billing, expense and commission tracking
Developed loyal clientele base due to excellent listening and research skills and keen
understanding of travel budgets
Discussed benefits of and information regarding travel insurance with clients and obtained best
rates, which increased repeat business
Completed orders through Sales Force system and Sea Web

Personal Cruise Consultant

Monitor, evaluate, or record training activities or program effectiveness
Offer specific training programs to help workers maintain or improve job skills
Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
Created orders, documented special requirements and discussed needs with kitchen personnel to
provide customers with desired food and minimize complaints
Coached new managers on store procedures, policies and customer service
Delivered in-depth training to workers in food preparation and customer-facing roles to promote
strong team performance
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

Server/Corporate Trainer

Find out detailed information about Beatrice Cunha, Warranty Claim Specialist in Irvine, CA

Beatrice Cunha: Warranty Claim Specialist in Irvine, CA

Beatrice Cunha

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