SENIOR PATIENT ADVISOR/COORDINATOR

A creative professional who is seeking to utilize strong operational, business acumen, marketing, and technology skills to secure a leadership role with opportunity for growth.  Able to work in multiple industries and environments while contributing to the overall company success. Capability to build strong operations by implementing forward-thinking, marketing programs. Possesses broad skills within diverse areas including healthcare, claims management, training and development, logistics, and customer service. Drives operational success as demonstrated throughout my experience, by building strong relationships, identifying, and resolving issues, customer service, data documentation and analysis. Proven track record of setting an example of leadership by adhering to established processes and procedures. Completes multiple projects in a timely manner, and adaptable to fast-paced environments.

SKILLS & CORE COMPETENCIES


? Operations Management
? Marketing Strategy Development
? Product & Brand Marketing Initiatives
? Training & Development
? Team Coaching & Development
? Corporate Communication
? Key Performance Indicators (KPIs)
? Data Analysis & Reporting
? Risk Mitigation
? Needs Analysis
? Cross-Team & Cross-Market Collaborations

• Oversee the Pediatric and Internal Medicine departments ensuring consistency across policies, procedures, and operating standards.
• Perform various client-facing duties while ensuring effective brand representation to promote successful patient experience and brand loyalty to the facility.
• Assess needs to fully understand and timely resolve concerns and issues, while serving in a leadership role with responsibility for advising and mentoring junior staff members.
• Ensure accurate research and documentation of files in alignment with established protocols.
• Deliver full handling of all assigned parties from start through completion in a fast-paced environment.

• Supported investigation initiatives to ensure risk mitigation and exposure minimization in alignment with policies and procedures.
• Ensured brand integrity by executing all duties in a manner that positively represents the organization's brand.
• Improved customer service performance from 89% to 98% in one year.
• Performed investigations to support appropriate payment authorizations.
• Communicated with diverse groups; and trained, coached, and mentored fellow staff members in areas needing improvement.

CLAIMS & BILLING REVIEWER

• Identified and advised management of trends, problems, and issues as well as recommended course of action, informed management of new procedures and ideas for continuous process improvement.
• Performed quality review on claims in compliance with audit requirements, service contract requirements, and quality standards.
• Prepared and reviewed documents for accuracy and completeness and conducted follow up to gather additional information when necessary.

CLAIMS EXAMINER

• Developed and implemented effective inventory controls, eliminating shortage to improve rapport with outside vendors.
• Directly trained and managed 7 team members while delegating a category list of 20 vendors.
• Reduced overhead costs by 10%, established company benchmarks for process improvement and quality control.
• Partnered with logistics management teams to identify opportunities to enhance service levels, maintain supply-chain efficiency, and minimize cost.
• Maintained logistics databases and prepared reports on logistics performance measures.
• Managed strategic purchasing activities, material requirements planning, inventory control, warehousing, and receiving.

SENIOR SUPPLY CHAIN ANALYST

Find out detailed information about Jaime Ford, SENIOR PATIENT ADVISOR/COORDINATOR in New York, NY

Jaime Ford: SENIOR PATIENT ADVISOR/COORDINATOR in New York, NY

Jaime Ford

WEILL

PROGYNY

OSCAR

JET.COM

Lehman College