Well-qualified and active Senior Operations Leader with a sound record of achievement in building value through expertise in: ? Performance Management, Influence Leadership ? Digital Transformation, Reporting & BI, Process Automation ? Workforce Management, Project Management ? Client Relationship, Business Development, RFP Proposal Management ? Budget and P&L Management A highly efficient, result driven leader with a proven ability to develop operational teams. Cumulates 15 years of senior leadership experience and 19 years of operations and global contact center expertise.