Trust & Safety Specialist

• Process all incoming claims for damage and lost items or property, and respond within 48 hours.
• Create innovative resolutions for escalations, while providing qualitative data to our operations management team to create updated processes.
• Communicate with appropriate departments based on the specific case in order to find a direct resolution.

• Supervised and mentored 10+ agents in a specialized in-house call center with 5-6 direct reports.
• Team handles an average of 800 calls daily. Increased sales conversion by 10% during my tenure.
• Prepare and deliver monthly performance evaluations as well as disciplinary actions such as write ups and coaching sessions.
• Reviewed potential candidates to fill various sales and customer service positions, including phone interviews, follow up in person interviews and onboarding processes.

Sales Center Team Lead

• Render exceptional customer service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner.
• Schedule reservations over the phone, via email and in person using the Opera Reservation System.
• Offer concierge services to guests with fluent knowledge of local restaurants, special events, city attractions and guest amenities.

Front Desk Clerk

• Process cash transactions and payments after verifying proper identification.
• Answer customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and customer privacy policies.

Bank Teller

• Manage cash transactions and payments with speed and accuracy while providing excellent customer service.
• Exceeded all required tasks, reaching sales goals and positive customer survey results above 90%.

Find out detailed information about Dallana De Leon, Trust & Safety Specialist in Orange County, CA

Dallana De Leon: Trust & Safety Specialist in Orange County, CA

Dallana De Leon

PROFESSIONAL EXCPERIENCE

WILLIAM WARREN GROUP

SHORE HOTEL

WELLS FARGO BANK

BANK OF AMERICA

Cal State University

Irvine Valley Community College