Business Administration (International Freight Forwarding and Logistics)

Served as the key point of contact for 155 high volume West coast B2B and Corporate Travel accounts. Clients included
ASU, all University of California campuses, University of Washington to name a few. As an Account Manager, generated
$945,078.75 in revenue and supported over 15335 passengers in 2019. Assisted with emergency 24/7 operation for
Covid-19 and affected passengers and business operations in 2020. Main responsibilities and daily tasks included:

•   growing business and providing risk management
•   analyzing, running data and customize reporting using data basis such as Connexus and Excel Reporting
•   creating budgets and projecting total sales and revenue
•   providing forecasting and determining cost savings
•   reaching targets and meeting deadlines
•   negotiating with vendors and suppliers
•   preparing and planning meetings and communicating with people from different areas of the business
•   identifying new business opportunities and tracking existing business using Salesforce
•   communicating regularly with customers to understand initiatives and business issues
•   coaching and training Sales Staff and University Faculty on systems, procedures and products
•   researching market demand and areas for growth
•   navigating MS Office, Amadeus, Salesforce and Concur

Regional Account Manager

• Conducted sales of core travel products to the travel agency community in the U.S (B2B).
• Specialized in airline contracts and increase company's revenue by reaching monthly sale targets.
• Acquired and developed professional product knowledge and technical proficiency such as Amadeus and Salesforce.
• Followed rules and regulations related to airlines and airports around the world.
• Played an integral role in developing key relationships with current and future agencies.
• Coordinated workload within team to assure business needs are met.
• Developed and implement creative solutions to all problems that may arise with customer bookings.

Wholesale & AuPair Travel Expert

•   Responded to inbound service requests and merchant inquiries routed to the Merchant Services.
•   Adhered to guidelines for account confidentiality and maintained the privacy and security of all PayPal customers.
•   Developed and maintained cross functional proficiency within selected departments, including buyer product
information and Risk Operations.
•   Escalated customer contacts as necessary. Forwarded customer feedback regarding feature requests, product gaps,
and policy and process pain points. Provided consultative advice on products or features that would benefit the Merchants through Upsell or Outreach campaigns.

Customer Solutions Agent

Provided linguistic services in German, Italian, French and English.

Translator

Communicated daily with customers in German, French and English regarding pending orders, product problems,
concerns and general account information.
• Processed and tracked quotations, entered and maintained orders and reviewed customer purchase orders and processed revisions.
• Used Oracle applications and interacted with Outside Sales, Planning, Scheduling and Shipping to ensure prompt
delivery of products and provided aftermarket solutions for global commercial vehicle markets.

Supply Chain and Sales Representative

• Developed strategic partnerships with key constituencies that elicited support and exhibitions.
• Gathered information on competitors, prices and methods of marketing and distribution.
• Organized media relations, events organization, policy initiatives, stakeholder relations, internet-based
communications and publications.

Marketing Assistant

• Developed scheduling, coordinated production department's transports, logistics supply and re-supply, goods-in and out, export, documentation and provided customer support.
• Optimized store holding, managing large inventory through computer database and distributed/disposed of equipment and materials.
• Ordered material, packaged and purchased within specification and budget.

Logistics Controller

• Supervised a team of 20 employee's and designed and implemented training procedures for new employees.
• Provided operational and technical solutions in five different languages to customer's problems, advising best
solutions.
• Established standards and procedures within the maintenance department and worked closely with technicians on
on-site locations.

Customer Support Executive and Team leader

• Experienced in European and Foreign customs in airfreight, ocean freight, rail freight and truck transportation.
• Coordinated import and export services worldwide and completed import and export documentation as per IATA
standards.
• Dispatched trucks daily within Europe and tracked and processed shipments worldwide.

International Freight Forwarding and Logistics Assistant

Find out detailed information about Fabienne Bruno,  

Fabienne Bruno:

Fabienne Bruno

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STA Travel

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