•Contacted 2,200 Social Security Administration (SSA) disability payment
recipients to invite them to complete an Individual Work Plan (IWP) to allow
them to receive work-related reimbursement payments through SSA and the Ticket to Work (TTW) Program.
•Utilized the Mail Chimp Application to create the weekly Staffing Connection
Newsletter.
•Utilized, the Five9 Call System and Taleo for Business Candidate database,
to contact, complete the IWP, create comments, sent letters and designate
TTW Phase eligibility for a revolving list of over 12,000 candidates.
•Completed the 18 Month-Look-Back Process to designate Candidate's phase,
milestone & payment eligibility.
•Reviewed and complete over-the-phone, IWPs with LandAJob Program
Candidates utilizing Taleo database and Five9 contact services application.
•Attended Work Incentive Seminar Event (WISE) Webinars to obtain
informational resources for LandAJob website.
•Created 3 PowerPoint slide presentations for use on LAJ website to instruct
use of the LAJ job database and to instruct fundamentals of a basic job
search.
•Utilized entire Microsoft Suite to include MSWord, PowerPoint, Excel to create
documents as requested by LAJ Program Director.
•Utilized remote desk-top applications - Sonic Wall, Net-Extender and Remote
Desktop Connection.
•Acted as Q&A over-the-phone Support Assistant to LAJ Program Candidates.

LandAJob Administrator Core

Central & Southern California

•Instructed and advised over 23,000 Air and Army National Guard and family
members on all federal and state VA benefits and entitlements to include
TriCare, CA National Guard financial assistance, employment TAP, ACAP,
personnel inquiries, separation and retirement benefits and entitlements.
•Conducted over-the-phone and face-to-face military benefits assessments
during deployment briefings.
•Created over 10 Taylor-made PowerPoint presentations that I used to brief
all military branches and components as requested during Yellow Ribbon Pre, during and post deployment events over 8 years.
•Was very focal in designing a financial assistance training workshop to help
younger military members and families of deployed AD and Reservists budget to have better financial management.
•Traveled daily and on weekends as an independent contractor to brief Guard
members and Reservists upon request during Yellow Ribbon Events, unit
functions, PDHRAs and during community outreach.
•Collaborated with various community organizations across 29 Central and Southern CA counties to build military assistance coalitions.

Transition Assistance Advisor (TAA)

•Organized 144th FW Operations Group, Orderly Room processes and procedures for over 150 members.
•Maintained unit Work-Process Continuity Binder for over 120 work
procedures.
•Conducted 194th FS customer briefings and military records interviews for
over 65 members.
•Supervised the work of two administrative personnel and facilitated monthly
In-House training sessions.
•Gathered data to monitor 2 Excel Spreadsheets to track upgrade-training and promotion requirements.

Personnel Specialist-Craftsman - Technical Sergeant

•Assisted management by providing oversight and direction assigning case
referrals and answering taxpayer inquiries to resolve issues such as tax
processing for over 250 payers.
•Provided assistance on inquiries initiated by taxpayers by determining
information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other
agencies.
•Took corrective actions to close a case, such as adjusting taxpayer's account,
recomputing tax liability, and preparing manual refunds.
•Referred possible violations of tax law or cases requiring examination
determinations or legal determinations of the tax code.

Tax Examiner Technician 1040X

•Utilized two automated testing tools (Segue Silk Test and WITT) to prepare
test plans for additions and enhancements to existing software.
•Completed over 10 manual test cases to create test frames for automated
application functionality.
•Wrote seven test scripts to validate and verify new and existing code within
the mainframe application.
•Executed over 500 test plans and scripts in regression and made corrections
to ensure script integrity.
•Corresponded with developers to discuss corrections required in test scripts.
•Tracked and reported errors to maintain 100% accuracy of application.

Application Tester

•Advised over 1000 Officers and Airmen on eligibility for military medical,
dental, marital and insurance benefits. •Created standards manuals for
Military Personnel Flight Squadron Customer Support procedures to aid in completing customer transactions at a faster more accurate pace.
•Utilized integrated computer/camera terminals to reproduce over 500 military
identification cards.
•Supervised and trained two administrative personnel in day-to-day work
procedures.

Personnel Specialist- Journeyman - Senior Airmen

•Operated duplicating equipment to reproduce over 500 exams, classroom
materials and general school information in a fast-paced printing office.
•Proctored law exams.
•Answered Inbound and Outbound Calls to Law School during scheduled
telephone duty.
•Audited and maintained steady supplies, copying and mailing records.

Administrative Assistant

•Processed and transmitted weekly, over 300 timecards and payroll vouchers
for full and part-time staff.
•Point of contact for all Immigration Naturalization Services concerns, union
regulations, and enforcement of all MIOSHA requirements.
•Audited INS, I-9 forms for accuracy and timely completion.
•Computed and transmitted all accounts receivables and accounts payables
for weekly sales.
•Accomplished all month-end processes accurately and on-time.
•Audited and maintained over 500 personnel files.
•Supervised and trained three employees in day-to-day commissary and cash
room activities.

Payroll Support, Personnel/Office Manager

Find out detailed information about Nicole CrossleyTownsend,  

Nicole CrossleyTownsend:

Nicole CrossleyTownsend

National Telecommuting Institute

Skyline Ultd

144th FW

Internal Revenue Service

SIEMENS Energy & Automation

United States Air Force-Shaw AFB

University of Detroit Mercy School of Law

Ogden Services (Aramark)

Central Michigan University