Director of Consumer Experience & Marketing Coordinator

Highly personable and customer oriented professional with extensive experience working in client support roles in the Healthcare, Banking, Customer Service and Telecommunications industries. Dedicated team player who excels at working with staff in different functions to provide excellent client service and streamlined business operations. My key skills include:
* Customer Service        * Relationship Management   * Appointment Setting
* Contract Negotiations   * Provider Management       * Team Leader & Mentor
* Insurance Authorizations
* Marketing

* Workers Compensation
* Invoicing

* Claims Administration
* Purchasing

* Processed of all Samples & Rack Purchase orders
* Responsible for Consumer Inquiries via phone, e-mail, and social media
* Responsible for Consumer Inquires for E-Commerce via Amazon Sellers Central and Vendors Central
* Interfaced with the Sales & Marketing Teams to implement new contacts and Business

* Responsible for the processing of all PO's and coordinating with multiple warehouses to verify inventory availability
* Developed and instituted a formal companywide sample ordering system to help account for free goods and inventory management
* Managed all small parcel shipments from order processing thru fulfillment confirmation
* Acted as the liaison between the finance team and fulfillment team to ensure all orders were fulfilled and subsequently closed and invoiced to all customers for their orders in a timely manner
* Collaborated with marketing department to develop a Customer Service Protocol to manage all customer complaints
* Managed the customer service team ensuring all customer complaints and inquiries were responded to and resolved within 24hrs
* Developed a Customer Service Crisis Management Plan to ensure all potential risk claims were handled efficiently, internally and involved insurance company when necessary

Sales Operations Coordinator & Customer Service Mgr

* Interact with both insurance providers and claimants to identify high quality in network diagnostic providers to provide services for worker's compensation cases
* Work with claims adjusters and case managers from insurers including Geico, Travelers, State Farm and AIG to obtain authorizations and identify in network providers
* Assess requests to locate out of network providers and negotiate agreements with them for diagnostic testing to reduce overall claim costs
* Collaborate with the scheduling department to ensure claimants are scheduled for their insurance provider approved appointments in a timely manner
* Work on a 12-person team responsible for handling approximately 600 cases daily across Georgia, Virginia, New York and Florida
* Mentor and train new Specialty Contracting Representatives on both client service and organizational processes
* Track and document all communications and ensure proper notation of customer interactions in the Phoenix Database

Referral Agent
Scheduler
* Scheduled appointments for claimants with different providers in various states
* Interacted with Specialty Contracting Representatives to get information on claimants that needed scheduling
* Confirmed appointments with claimants and the diagnostic centers

Specialty Contracting Representative

(Temporary Assignment)
* Processed loan applications for mortgages and filed client information to open accounts
* Maintained information provided by various companies needed to finalize the loan process; including employer information, credit reports and background checks
* Assisted the Collections Department with default accounts and the processing of loan payments

Telephone Banker /Data Entry Associate

* Interfaced with the Sales department to refer new clients to them
* Answered incoming calls to solve technical issues as well as return and exchange requests
* Worked with default accounts and processed payments for business and consumer customers

Customer Service Representative /Accounts Receivable

Find out detailed information about Tamika Herbert, Director of Consumer Experience & Marketing Coordinator in Alpharetta, GA

Tamika Herbert: Director of Consumer Experience & Marketing Coordinator in Alpharetta, GA

Tamika Herbert

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