Matthew Poole


Highly enthusiastic professional with hands-on expertise in hospitality management, while demonstrating remarkable organizational skills to deliver outstanding customer services. Customer-centric professional with solid understanding of hospitality procedures, as well as proven track record of implementing best practices, administering guest requirements, and adhering to hotel standards. Noted for demonstrating outstanding safety and hygiene across the restaurants through maximum compliance with food safety and health guidelines. Effective communication skills with positive outlook on developing and sustaining long-term relationships with guests to improve satisfaction and retention.