Fashion

Surf

Customer Service Manager

Manage team of wholesale customer service representatives, ecomm team
and third party call center.
• Monitor and maintain team KPIs, ensuring KPIs remained consistent with a
68% YOY growth for Ecomm in 2020.
• Provide regular reporting on monthly shippable to executive team and projections by channel to our 3PL.
• Work closely with Demand Planning and Sales to prioritize styles and accounts, reviewing inbound receiving reports from Brazil and sales open
order file.
• Create training materials and process flows for 3rd party customer service
move.
• Working with IT and Ecomm team to build out a customized ServiceCloud
platform.
• Answer escalated customer concerns for both B2B and B2C.

Managed team of customer service representatives, system administrator,
and data entry clerk.
• Provided daily, weekly and monthly reporting on bookings, open orders and shipping.
• Served as liaison to new brands and help in guiding them through process of acquiring ERP system, selecting 3PL, reviewing and understanding major
account requirements and chargebacks.

Operations Manager

Managed team of customer service reps and logistics specialist to delegate
order entry, review weekly shippable reports, and oversee any heightened
customer service situations.
• Serve as a liaison to Production, Sales and Accounting teams
• Working with 3PL warehouse to coordinate shipping schedules and ensure all
routing guides are understood and followed.

Operations and Customer Service Manager

• Worked with production to create price lists, delivery windows and coordinated all other sales materials needed for each sales season.
• Created seasonal sales projections and met with sales team weekly to go
over appointment calendar, prospective client lists, and current sales status
resulting in 200% sales growth from 1st to 2nd year in operation.
• Created retail store budgets, allocating funds between 12+ collections.
• Worked with Logistics Manager to meet delivery windows and coordinate
and consolidate shipping from vendors worldwide.
• Approved clients payment terms, checking status of past payment history.

Find out detailed information about Alisa Gosselin, Customer Service Manager in Burbank, CA

Alisa Gosselin: Customer Service Manager in Burbank, CA

Alisa Gosselin

Havaianas

Place Showroom

Halston Heritage

Vivienne Westwood USA