Golf

Yoga

Senior Case Management Coordinator

June 2019 - November 2020
Charged with facilitating access to   Managed a team with a focus on time
therapy utilizing neurology products   management and positive customer
Coordinating patient care via phone with   feedback
health care providers, Biogen field   Oversaw the introduction of two new
representatives, business service   back-end processing systems paired
partners, nursing services, and other   with leading team training
third-party vendors   Coached employees through solution
Software used: Salesforce CCS   oriented problem solving situations
Handled customer escalations
Software used: BlueCherry, Softeon,
ZenDesk, Braintree, Delighted, and Shopify

Oct 2014 - Dec 2017
Provided luxury brand customer   Empowered guests and team members
experience for e-commerce channel   through authenticity and elevating
using both email and phone   personal leadership skills
Recorded all changes to customer   Community Coordinator - responsible for
orders and interactions with customers   community board and facilitating events
to maintain up to date records   Social Media Strategist - ran social media
Software used: BlueCherry, Softeon, outlets including weekly guest emails,
ZenDesk, Authorize, Magento, and   Facebook, and Instagram
Shopify

E-Commerce Customer Care Lead

Find out detailed information about Kaity Franklin, Senior Case Management Coordinator in Apex, NC

Kaity Franklin: Senior Case Management Coordinator in Apex, NC

Kaity Franklin

BIOGEN

G/Fore

Robert Morris University