• Provide advice, guidance, and buying services to customers.
• Advanced knowledge of products, services.
• Trusted consultant for each customer.
• Communicate with customers to determine what they're looking for.
• Offer advice and knowledge of the best products to purchase.
• Process orders and assist with exchanges or returns.

Personal Shopper

• Unloaded and processed freight, ensuring prompt transition to sales floor
• Participated in mark downs, ad-sets, and creation of merchandise displays
• Participated in the company loss prevention initiative
• Completed paperwork, reconciled tills, prepared deposits, opened and closed the store
• Processed sales, approved returns and exchanges
• Meet or exceed established store sales and performance goals daily
• Model sales performance for retail associates
• Reconcile daily cash receipts and make bank deposits
• Handled money with a Point-of-Sale system including checkout, returns and exchanges
• Documented and posted daily sales goals
• Received, sorted, and priced merchandise
• Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Demonstrated ability to interact with customers from diverse cultures and backgrounds
• Ensured store was properly open and closed, ready for a productive day.
• Educate customers on merchandise to make daily sales
• Set forth a positive work environment while ensuring daily tasks were completed
• Ensure promotions are accurate and in compliance with company standards

Full Time Supervisor

• Role model exemplary customer service behaviors and coach as needed while effectively building a team.
• Supervise the team by improving the customer experience through observations and coaching on friendliness and speed
of checkout.
• Drive improvement in speed of checkout and friendliness survey results as well as number of customer surveys taken per
month.
• Maintain operations and organization of register area; troubleshoot any issues which may occur with registers,
transactions.
• Ensure queue merchandise is maintained, filled in and organized (if applicable)
• Follow guidelines prescribed by Store Management to monitor work schedules and breaks, ensuring appropriate coverage
to minimize customer wait times.
• Ensure validity of customers returns, exchanges, layaway's, check authorizations, and voids.
• Interview candidates for open cashier positions, assess for appropriate experience and skills & make recommendations to store management team.

Customer Service Supervisor

Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication(a post, in particular) is permissible or not.
Ensure that all information and data uploaded by users won't violate intellectual property rights or contain inappropriate
content that may scare away users.

Content Moderator

Provided hospitality expertise to customers from across the world.
Answer customers questions about property facilities, services, and room accommodations.
Assist customers with their booking needs or questions through preferred channels including voice, email, and chat.
Processed reservation request, changes, and cancellations.
Up-sell if applicable.
Offer SPG Loyalty Program as well as American Express credit card.
Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott
properties.
Verifying availability of room and type. Input and access data in relevant systems.

Sales and Service Associate

Assist Medicare beneficiaries with their medical benefits.
Assist with medical and prescription claims.
Assist locating physicians, hospitals, urgent care.
Take payments over the phone by credit or debit cards, and EFT.
Assist with payment arrangements if applicable.
Assist members with doctor appointments and transportation rides to and from their appointments.
Assist with prior authorization for medical and prescription when required.

Customer Advocate

Greet customers entering and leaving establishment.
Operated computerized cash register.
Balance drawer at the end of my shift.
Ensure merchandise is in-stock and displayed on shelves in a presentable manner.
Process merchandise for returns.
Build relationships with customers, especially regular customers.
Maintain full distribution and display of products in assigned accounts.
Rotate stock, clean and stock display and price merchandise as appropriate.
Perform such duties as checking date codes, ensuring adherence to approved plan-o-gram.
Executed tasks in merchandising to company & in-store standards.
Performed various inventory audits.
Processed weekly damaged/return stock.
Read plan-o-gram set up stations.

Sales Associate

Assisted patrons with questions or concerns regarding electrical problems.
Stocked and rotated products as needed.
Accurately logged all daily shipping and receiving orders.
Communicated all merchandise needs or issues to the appropriate supervisor.
Organized department by returning all merchandise to its proper area and keeping floors clean.
Completed monthly inventory counts.
Involved physical work: moving, lifting, carrying, and placing merchandise and supplies.
Created displays for my department area.
Participated in seasonal floor sets, provided styles and fashion information to customers.
Organized end caps by Plan-o-gram.
Arranged and organized promotional signage on shelves, point of purchase displays, and end cap displays.
Inputted new shipment orders to manage inventory.
Ticketed, arranged and strategically displayed merchandise to promote sales.

CSA/Merchandiser

Assist customer with billing inquiries and handle high bill complaints.
Provide information about company programs, products, and services.
Refer customers to community agencies to assist with financial assistance.
Assist with any service problems or outages in their area.
Assist with payments over the phone by credit or debit card, or EFT.
Assist with payment arrangement if applicable.

Customer Service Representative

Greet patrons entering and leaving establishment.
Provide detailed information on menus.
Familiarize guests with menu and daily specials.
Accurately record food and drink orders.
Take orders and serve food and beverages to patrons.
Check with patrons to ensure that they are enjoying their meals and take action to correct any problems.
Cash patrons when ready to check out.
Operated computerized cash register.

Server

Greet customers leaving and entering the establishment.
Operated computerized cash register, balance out my drawer at the end of my shift.
Maintain the proper level of stock and that the merchandise is displayed appropriately with proper signage and favorable
shelf placement.
Resolve issues that may arise as a result of audits.
Execute and oversee special promotional campaigns created to boost sales volume.
Monitor sales volume, inspect inventory levels, and maintaining in-store promotional materials.
Understand individual store plans in order to help with product re-sets.

Sales Associate/ Retail Merchandiser

Greet customers entering and leaving establishment.
Maintain the store inventory.
Stocked and re-stocked shelves, coolers.
Maintain clean and orderly stations including the restrooms, cleaning windows, and countertops, mopping the floors.
Receive payment by cash, check, credit or debit cards.
Count money in cash register at the beginning and end of shift to ensure that amounts are correct and that there is
adequate change.

Cashier

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Tai Johnson: in Killeen, TX

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