Client Support Representative

I am an avid relationship builder
with a passion for inspired
collaboration; driven by a desire to
be fulfilled in my work, serve
others, and incite opportunities
for growth. I am quick to learning
new processes, and insist on
putting my critical thinking skills

to the test to improve them. You'll
find me in constant pursuit of the
next challenge.

Reestablished an elite standard of client support as the first CSR
hired after the team was disbanded due to COVID layoffs
+ Owned over 3,000 unique interactions and led the team with an average of 450+ cases closed per month
+ Embraced the challenges of a lean, fledgling team and elevated my product and process knowledge to step into a veteran role, early

+ Accountable for retaining ~$3.7M in revenue across ~580 accounts + 97% retention in 2018-19 was highest of all mid-market CSMs
+ Exceeded 100% of retention quota in 2019-20
+ Engaged with end users to assess needs, gather feedback, and share product knowledge to ensure healthy, growing accounts
+ Led efforts with Support, RevOps, Product, and Marketing to improve efficiencies for both internal and external stakeholders
+ Enlisted by department leadership to draft a Customer Success
team playbook prior to my departure

Customer Success Manager

Fulfilled daily assignments by providing solutions to end users
through quality-focused interactions
+ Owned ~5,000 unique interactions with a 96.5% lifetime quality score
+ Served as a primary troubleshooting and knowledge-sharing resource for my teammates through my appointment as a product area expert

Support Specialist

+ Executed frontline duties in processing customer POS transactions, maintaining store visuals, and organizing inventory
+ Embodied the ideals of the REI customer service experience and continually increased my knowledge to promote REI's mission

Customer Service Specialist

Represented the foundation while coordinating 200+ wish inquiries

and cultivating relationships with celebrity contacts

+ Immersed myself in the intricacies of wish granting and provided assistance for my team at every stage of the process
+ Accelerated the delivery of crucial logistics for the largest wish

granting effort in history for the 2016 Summer Olympics

Entertainment & Sports Relations Intern

Find out detailed information about Jake Moyer, Client Support Representative 

Jake Moyer: Client Support Representative

Jake Moyer

CampMinder

Hudl

Hudl

REI

Make-A-Wish Foundation

University of Michigan