Manager of Store Facilities

•   8 years of experience in property maintenance for medium-box global retailer with 602 locations in US- averaging 28,000 sq./ft total
per location.
•   10 years of experience in a global matrix organization, frequently coordinating and partnering with multiple stakeholders in different
departments and across different sales brands (Cos, H&M and &Other Stories).
•   Responsible for vendor base of 100 building maintenance and preventative maintenance providers (self-performing, subcontractor and
3rd party/broker) - in union and non-union environments.
•   Experience with large portfolio contract design, negotiation, execution, and management for maintenance contracts on commercial
leased/owned properties - $94 Million annual expense spend.
•   Over 20 years of management and leadership experience with direct reports.
•   Assisted with design and execution of organizational restructures for FM departments domestically and globally.
•   Experience in design, administration, and process improvement with CMMS, including Servicechannel, BigSky, and TangoAnalytics.

•	Manages team of (6) Facilities Specialists servicing portfolio of 783 retail locations - primarily responsible for General Repairs (Plumbing, Electrical, & Carpentry), Compactor and Generator Assets, Pest Control, Disasters and Remediations.
•	Participates in the development of expense and capital budgets managing the performance against annual budget of $13.9 Million.
•	Directed initiative to clear work order backlog from 2020 Company furlough period, estimated at $1.2 Million in deferred store repairs.
•	Realigned 2021 FLS Preventative Maintenance Program to current Lease language and SOW resulting in savings of 21% compared to
2020.   •	Developed reporting tools to assist in management of services, such as work order variance, vendor score carding, and associate
statistical reporting.
•	Participates in the development and execution of strategic initiatives to improve facilities programs and drive positive results.
•	Assists in the management of RFP's, bids & vendor selection for store maintenance.

Member of Strategic team responsible to design long term initiatives for Construction and Facilities department - key focus on FM
organizational structure, procurement maturity and consolidation of incumbent programs from localized to centralized.
•	Directly reported to Legal team with dotted line to Country Facilities Manager - as key resource for all FM organization initiatives, CMMS
initiatives, and contract initiatives.
•	Designed, negotiated, and executed (9) national service contract initiatives for portfolio of 602 locations, totaling 22 signed agreements
in 2019, of which included Electrical/Plumbing/Handyman, Vertical Transportation, Locks/Keys, Landscaping, Snow removal, and Security
Guards - combined estimated annual spend $65 Million.
•	Designed, negotiated, and executed (4) national maintenance contracts in 2020 - of which included Audio repair, CMMS, Signage, and 3rd
party junk removal (request services only) - combined estimated annual spend of $1.2 Million.
•	Responsible for sourcing and vetting providers for all maintenance contracts (preventative and request) - current database of 100
vendors (self-performing, subcontracted and/or 3rd party) in 2020
•	Responsible to lead all Quarterly Business Reviews with all service providers on performance, contract spend and areas of opportunity.
•	Key SME support for Global FM team on ERP initiative - (dedicated 50% time) to design, plan and implement CMMS and asset
management platform across all H&M Global markets - implementation set for EOY 2021.
•	Superuser for CMMS for North American FM region for 807 locations (Canada, US, and Mexico), supporting end users and system
management.
•	Implemented 5-year procurement, contract, and preventative maintenance maturity roadmap in 2019 to reduce redundant processes
and right-size vendor base to fit business needs.
•	Responsible for supporting FM team training of 19 on the FM scope for all stores, warehouses and offices for CMMS, contract, and vendor performance of all executed service agreements.
•	Responsible to research new initiatives as part of Strategic team, for a more efficient and industry current FM management program
alongside other department specialists (Energy Specialist, Interior Specialist, Quality Assurance/Arch. Specialist).
•	Responsible for highlighting legal and commercial risks associated with applicable contracts, strategies, and initiatives.

Facilities Specialist

Managed team of (10) District FM's responsible for total of 149 locations in West Coast Region to meet annual surplus targets in 2018,
+1% OPEX budget of $21.9 million, -5% CAPEX budget of $2.1 million.
•   Managed team of (7) District FM's to achieve annual surplus targets in 2017, by -1% on expense budget of 12.2 million.
•   (1 of 4) RFM regions to achieve OPEX target of +3/-3 in 2018.
•   Responsible to recruit, train, hire and develop FM team to ensure long term succession plan for FM department.
•   Ensured H&M properties in compliance with Quality Scorecards to measure DFM response and progress met department KPI goal of 80%
in 2017 and 2018.
•   Key support for planning, design, and execution of FM department staff reorganization, from De-centralized teams in 2015 to hybrid
Centralized teams in 2019, including job descriptions, lean training, performance measures and staffing requirements for 3 specialist

Professional references available upon request
positions.
•	Provided guidance and direction for the District FM's, including setting performance standards, providing technical advice, resolving
problems and monitoring performance to achieve department KPI's.
•	Responsible to monitored changes in legislation & standards including ADA, Title 24, TDLR, and any applicable building/fire codes that
affect H&M Facilities at all locations.
•	Responsible for executing strategic projects on a country level focused on CAPEX or OPEX investments.
•	Successfully received 22 locations through construction handover process with no open punch-lists in 2018.
•	Provides operational input for new stores and rebuilds to secure cost and quality levels.

Regional Facilities Manager

•	Designed, planned, and executed cleaning contract procurement for 400 H&M locations, secured contracts totaling $24.2 million in 2017.
•	Supported in recruitment, training, and development of 15 District level Facilities Managers in 2016 & 2017.
•	Created/designed Operational Services Supervisor (Non-union) position to improve Operational Services Technician (Union) results for
internal cleaning project in Manhattan area for 8 Locations (~50,000 sq./ft per location), assisted with recruitment and hiring for (2)
Supervisors in 2016.
•	Reconfigured OST job description to allow for KPI's, and set business operation guidelines for internal cleaning program, including
balancing staff levels, wage, and materials costs for OST staff of (95) in 2017.
•	Responsible to research, design and survey all matters regarding the (3) facilities projects assigned for approval or recommendation prior
to execution.
•	Responsible in planning, managing, executing, and closing of all FM procurement or process improvement initiatives assigned.
•	Organized and attended meetings with external vendors and service providers regarding RFI/RFP and/or project requirements.
•	Support role for all end-user DFM regarding janitorial account and sub-accounts, for planning, vendor performance and other
miscellaneous project support.

Facilities Project Manager

•	Responsible for (25) Chicago District retail stores for all repairs, contracts, preventative maintenance, energy initiatives, utilities, and CMMS support.
•	Managed (7) Area Maintenance Technicians responsible for general repairs and store workspace support.
•	Supported country team in sourcing and managing professional business relationships with external vendors.
•	Responsible for negotiating contracts for assigned locations, including cleaning, preventative maintenance and other services as required
and follow up on all services negotiated in accordance with H&M standards and processes.
•	Responsible for managing monthly, quarterly and annual budgets with support from business controllers.

District Facilities Manager

•   Provided necessary repairs, painting, patching, and fixture installation within Wisconsin and northern Illinois H&M locations.
•   Coordinated with store staff to maximize efficiency in workspaces.
•   Liaison between expansion team, site supervisor, and construction trades for new H&M locations in the Midwest region.
•   Responsible for inventory of all fixture, hardware, and materials during new construction projects.
•   Assisted with execution of new allocation and removal of older fixtures in accordance with store's budget proposals.
•   Paired with District Facilities Manager to contract outside trades concerning electrical, mechanical, VT, and plumbing issues.

Maintenance Technician

Store Manager

Find out detailed information about Jacob Michel, Manager of Store Facilities 

Jacob Michel: Manager of Store Facilities

Jacob Michel

Burlington Stores

Hennes & Mauritz L.P

Ensured H&M properties

Non-union

Chicago District retail stores

Illinois H&M

Zumiez Inc

Smith College of music

Southern New Hampshire University