OWNER & FOUNDER

? Developed the leading matcha pistachio spread on the market and grew business to be produced with contracted manufacturer.
? Featured on Foodbeast and Food Network's Snapchat as "Must-Have" matcha product. Sold over 3000+ jars.
? Manages all aspects of e-commerce: order fulfillment, website
maintenance, SEO optimization, and 3PL (shipping, inventory, warehouse, and distribution).
? Manages day-to-day operations, customer relations, and business.

? Creates content and manages social media platforms. Enhances brand

awareness and engages with followers.

? Successfully set up trademark, business licenses, taxes, and insurance as a solopreneur.
? Develops new unique flavors/formulations within the ILLUMINATEA pipeline.

MARKETPLACE ASSISTANT MANAGER

Merchandised, monitored, and managed online beauty marketplace while

successfully increasing sales performances on Amazon, Walmart, and eBay.
? Organized and planned daily photoshoot/editing for new products.

? Optimized products listings and sales with KPI's while decreasing ODR's
? Provided excellent B2C customer service and solutions through calls/emails/messaging.
? Thoroughly processed UPS Capital Claims and online returns for repayment of funds (damages and loss).
? Executed data entry and documentation for accounting and fulfillment departments.

? Processed orders, picking, and accurately tracked order fulfillment to

completion.

E-COMMERCE SPECIALIST

? Successfully developed reformulations, evaluation, and testing for natural skincare products.
? Documented per GLP standard lab practice.
? Streamlined data collection.
? Ensured consistent quality of finished goods while meeting a fast-paced production schedule.
? Managed inventory and supplies. Ensured complete production lot traceability and archiving of production work orders.
? Researched for new suppliers, completed organic certifications application,

LAB PRODUCTION ASSOCIATE

Find out detailed information about Grace Chen, OWNER & FOUNDER 

Grace Chen: OWNER & FOUNDER

Grace Chen

ILLUMINATEA LLC

KD Fragrances Inc

KD Fragrances Inc

Activist Collective

University of California