Experienced operations specialist with a demonstrated history of managing large-scale events
with a strong emphasis on customer success. Skilled in project management, data analysis and
implementation, customer relationship building, brand success, and CRM management.
Educated with a Bachelors of Business Administration (BBA) focused in Management from
California State University-Chico.

Work with cross-functional teams to ensure positioning, goals, deliverables, and tactics
are achieved before, during, and after each event, both at the messaging and client
experience levels
• Own and continuously improve CRM systems and data to manage asset collection, provide valuable customer insight and improve customer experience
• Act as the 'business owner' for his brand, possessing a complete understanding of internal and external variables that impact the business (brand success + fulfillment)
? Manage all sponsor-facing communications, and serve as primary point of customer
success for exhibitors/sponsors post-sale to event execution

Sales Operations Specialist, Events

? Complete ownership of the Lead Management process for Intermedia, from sources/Marketo to Opportunity Completion
? Work and organize over all departments and through multiple databases (Salesforce, Atlas, Footprints, HostPilot) to ensure proper systems are designed and maintained
? Create training program from scratch for new outsourced LDRs (Lead Development Representatives) including a 60 page training manual, 3 day interactive in-person
training, and maintenance + including management of/responsibility for 4 LDRs
? Manage programs such as our Salesforce LiveChat implementation to support Salesforce
Administrator

Sales Operations Specialist

Drive the full sales cycle to attain new business: make introductory calls, assess business
goals through qualifying, work with business owners to determine optimal IT
infrastructure, and close the deal
? Collaborate with marketing, support, sales, and product teams to facilitate new
programs, messaging and campaigns
? Ensure highest quality of customer service and satisfaction throughout the sales process

Account Executive

? Promote the company brand to perspective buyers, ensuring their knowledge is accurate and up-to-date
? Generating new business through the use of face-to-face meetings, voice and video
calls, and the use of various technology + social media
? Developing and maintaining a database of thousands of potential customers' information
? Going above and beyond both as a crucial member of a small team as well as prospering independently

Business Development Manager

Find out detailed information about Walter Kelly,  in San Diego, CA

Walter Kelly: in San Diego, CA

Walter Kelly

Informa

Intermedia

Intermedia

BoostOptix

Chico State University