Sales Support Specialist

Tenacious and high-performing customer service professional, technical account manager, and business analyst with a proven record of accomplishment.  Strong knowledge of environmental compliance regulations including REACH, RoHS, California Prop 65, and Conflict Minerals.  Superior leadership and customer service skills.  Demonstrated ability to surpass goals and maximize opportunities.  Outstanding interpersonal and communication skills with the ability to establish trust and rapport.  Resourceful decision-maker and critical thinker with excellent problem-solving and organizational skills.  Ability to smoothly manage complex and conflicting needs in a dynamic environment.

Interfaces with the customer as a main point of contact for industrial customers.  Advises customers on new and existing products. Supports all customer needs and acts as a liaison between the company and the client. Acts as an advocate for customer needs. Manages the order process from beginning to end, communicating status updates throughout. Coordinates with internal and external shipping departments to assure prompt product delivery. Oversees all customer complaints from open to close. Guides customers through technical questions related to regulations including CA Prop 65 and SB-258.
Accomplishments:
•	Developed, wrote and implemented new Standard Operating Procedures within the Sales Department
•	Implemented processes to digitize files and lessen the reliance on physical paperwork
•	Improved on-time shipping rates by consolidating carriers for the highest priority accounts

Find out detailed information about Adam Barnett, Sales Support Specialist in Los Angeles, CA

Adam Barnett: Sales Support Specialist in Los Angeles, CA

Adam Barnett

Custom Chemical Formulators Inc

Eastern Michigan University