Marica Mody

Customer Service/Product Management Professional Customer-focused and accomplished professional with 10-years of experience in leading and delivering products/projects in compliance with customer expectations thereby improving customer experience. Skilled in facilitating customers through exceptional communication and relationship-building skills to ensure top-flight customer service and satisfaction. Demonstrating excellent problem-solving, technical, and interpersonal skills. Proficient in managing all quality functions, including the development and implementation of improved quality techniques and strategies. Proven success in providing leadership and oversight for projects and products to streamline operations, services, and user experience, delivering the best-designed solution and technical support. Adept at creating customer engaging content and videos along with analyzing social media presence, engagement, and effectiveness across all platforms to boost overall impact, performance, and customer base.