o   Grew a team of as many as 20 front-line agents into high-efficiency, high volume squad attaining
80/20 service level in omnichannel environment exceeding 95% customer satisfaction
o   Designed and rolled out individual agent metrics and KPIs connected to broader company and organizational OKRs maintaining service level and quality
o   Facilitated roll-out of Stella Connect to consolidate customer feedback into actionable data resulting in increased customer satisfaction across all contact channels and elucidating areas of opportunity
both individually and organizationally
o   Served as primary point of escalation for complex customer retention and service recovery solutions
o   Developed full-remote approach to knowledge share and culture development leveraging Slack,
Zoom, Lattice, and other resources to engender an open environment of honesty and camaraderie
o   Reduced internal contact routing nearly 50% through partnership with compliance and our learning & development team to train agents on complex conversations via LiveChat

Team Manager

o   Designed and implemented recruiter performance metrics in key areas of productivity, efficiency, and candidate & hiring manager satisfaction
o   Performed headcount forecasting and breakdown analysis using for team of 100+ global recruiters
o   Regularly communicated insights to leadership and business stakeholders through various channels
o   Served on people analytics strike team to drive change throughout broader HR organization in areas of employee engagement, performance, and retention
o   Accountable for data integrity within various enterprise human resource systems

Talent Acquisition Reporting Analyst

Find out detailed information about Justin Tritt,  in Mission Viejo

Justin Tritt: in Mission Viejo

Justin Tritt

HAPPY MONEY

BLIZZARD ENTERTAINMENT

Golden West College