Thank you for taking the time to review my information and background of experience. In each of my previous positions I was associated with some element of customer service and promotions as well as learned some unique skills in this industry. Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
Objective Statement
Obtain a position as an administrative assistant or office assistant in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including - computer knowledge, organizational abilities, business intelligence and database program use.

? Respond to guest inquiries and requests in a timely, friendly and efficient manner.
? Greet customers in a friendly and warm manner.
? Resolve customer's issues and complaints.
? Maintain the highest standards of service and cleanliness.

Host

? Resolve customer's issues, complaints and requests via email, chat and social media(Facebook, Instagram, Twitter, Zendesk, Asana)
? Greet customers in a friendly manner and ascertain problems or reasons for contacting, verify customer account information.
? Cancel or upgrade accounts.
? Assist with placement of orders, refunds or exchanges.
? Assist with technical issues or problems.
? Handle RMA / Frauds.
? Ability to work with other team members to create a positive work environment.
? Customer Service efficiency and quality standards.

Customer Experience Specialist (Remote)

? Data entry.
? Set up and schedule appointments.
? Maintain and distribute staff weekly schedules.
? Maintain the highest standard of service and cleanliness.
? Ability to work with other team members to create a positive work environment.

Administrative Assistant

? Translation of the office documentations
? Translation of instructions for new equipment or machines.

Translator (Russian, English)

? Politely assisted customers in person and via telephone.
? Answered the phone calls by addressing customer inquiries, solving problems and providing new product information.
? Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to the company's customers.
? Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
? Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
? Managed a team of Client Services Associates that focused on meeting.
? Maintained cleanliness and presentation of the rental apartments.
? Customer Service efficiency and quality standards.

Customer service Rep

? Maintained office operations by receiving and distributing communications.
? Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
? Handled incoming emails and outgoing messages;
? Took responsibility for responding to general assistance emails, attaching files to messages, answering letters and distributing correspondence to the appropriate office team members.
? Performed general secretarial duties including - meeting scheduling, appointment set up, faxing and mailing.
? Created and maintained a filing system.
? Maintained supplies and equipment.
? Kept organized documentations in order;
? Translation of the office documentations (Kazakh, Russian, English).
? Obtained signatures for office documentations communicating with other departments.
? Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Office assistant

Find out detailed information about Indira Mussakhmetova,  

Indira Mussakhmetova:

Indira Mussakhmetova

Airbnb

iHerb Inc

Last American Holdings, LLC

Altyntau Resourses JSC

Casanova Condos Company

Akimat Department of Economic Development