CVP SALES COACH

• Quickly became SME in all processes, software applications, and program campaigns/promotions.
• Led team to achieve #1 in booking goals, revenue, and quarterly channel of new guests up to 50%.
• Coached team to be a leader in all contact rates for outbound call campaigns and email efforts.
• Boosts individual and team performance and growth by facilitating daily team huddles, monthly 1:1 evaluations and reviews, and creating contests, awards, and department themes.
• Recognized for driving competing team and team supervisor to 2nd place in center bookings.
• Significantly increased social media engagement and exceeded goal for followers within 2 months by creating relevant content and managing posts and comments.

• Achieved 110% - 150% of monthly Broadband and Revenue performance goal through effective team training, development, and 1:1 performance coaching.
• Managed sales, service, and facility operations, including daily workflow, center safety/security, and payroll.
• Trained, developed, and supported team of 17+ call center representatives.
• Improved performance metrics (schedule adherence, average call handle time, and customer satisfaction) by identifying performance coaching opportunities.
• Transformed and led an underperforming team to achieve commissionable goals and win national contests. Increased team's revenue attainment goals from 70% to 100%+.
• Consistently retained a customer satisfaction score of 105% since assuming quality assurance role.
• Spearheaded new lead training process and facilitated weekly meetings surrounding strategies to increase revenue, meet monthly targets, and tackle inefficiencies.
• Significantly increased productivity and broadband performance by streamlining order process.

SENIOR SALES & SERVICE MANAGER

• Managed high-profile projects and 20+ agents within loss mitigation center.
• Led and marketed several Bank of America programs and projects:
• Conversion Plan Project: 300% increase in close rate (securing 90% of transactions).
• Deed for Cash Program: Significant revenue growth and 200% increase in staff.
• Collaborated with Directors, VP's, COO, and Analysis Groups to develop measurable KPI's and reporting.
• Ensured regulatory compliance for investors and portfolio loans, and reviewed credit reports, financial packages, property inspections, and valuations.
• Recognized for outstanding World Class Customer Service and Performance in 2012.

SUPERVISOR, DEED IN LIEU

• Chosen to pilot/launch new role focused on accelerating employer relationships (within educational sales setting).  Nationally recognized for defining role and officializing it with corporate office.
• Created new business development processes that introduced company in lead generation events and achieved 100% placement goal for student enrollment.
• Cultivated relationships and accounts using inside and outside sales techniques and marketing campaigns.
• Achieved #1 national ranking across 85 campuses, departmental recognition for Outstanding Prospecting and Closing, and national Recognition for Outstanding Account Development.
• Executed National Agreement with Pacific Dental Services, Inc. that resulted in 90% program placement.
• Transformed previously underperforming Department (Surgical Tech), saving department from closure.

SR. ACCOUNT MANAGER & CAREER SPECIALIST

Find out detailed information about Daniel Ventura, CVP SALES COACH in Simi Valley, CA

Daniel Ventura: CVP SALES COACH in Simi Valley, CA

Daniel Ventura

Princess Cruises

Verizon

Dignified Transition Solutions

Everest College

University of La Verne