Cynthia Deleon


A seasoned Credit/Collections Manager equipped with almost 20 years of vast experiences and expertise in all business credit matters. From the understanding of credit reporting agencies, accounts receivable, reduction loss prevention initiatives, collection policy and procedures implementation, customer dispute resolution, collection productivity monitoring, performance appraisals, executive reporting, trade risk management, enforcing and executing credit policies and procedures, multi-departmental communications, large staff team direction, and informed credit-line decisions. I have led various credit teams in improving department policies, standardizing processes, and increasing customer satisfaction in Automotive, Telecommunications, Construction, Banking, and Computer Technology industries. Additional core competencies include: ? Accounts Receivable Reconciliations ? Credit Risk Analysis ? Audit Reporting & Accounts Payable ? Bad Debt Analysis ? Financial Analysis & Reporting ? Billing & Collections Expertise ? Delinquent Account Analysis & Cash Reporting ? D&B Credit Analysis ? GAAP Compliance & Reporting ? Create Debit Memos & Credit Memos ? Process Improvement & Change Management ? SAP Software ? Employee Performance Analysis & Reporting ? Staff Management ? Microsoft Office Suite - Word, Excel (intermediate) ? Executive Reporting