Senior Credit & Collections Specialist

* Analyze credit worthiness of new customer's orders utilizing the following platforms: Confirmation.Com, Bank VOD, Dun & Bradstreet reports to make credit decisions based upon company guidelines.
* Analyze existing customer accounts to ensure additional orders are credit worthy per company guidelines. Keep necessary files updated for pending orders until approved.
* Maintain customer files in database for newly released customer orders, uploading research findings documents for new orders.
* Perform collection of Accounts Receivables with delinquent balances.
* Work with customers to bring resolution of billing issues for both delinquent and non-delinquent accounts.

* Manage a portfolio of 2.5 million
* Serves as liaison between customers and Account Executives
* Reduced Company aging by 10% on a 30-day cycle.
* Resolved customer issues related to slow pay or non-payment of invoices through pro-active communication with customers every 15 days.
* Drive high customer satisfaction and retention levels through relationship building, professional and courteous communication
* Escalate slow or non-pay situations at 60-days resulting in development of alternative payment methods or payment plans.
* Daily Navision and CRM usage

Senior Credit Analyst

Find out detailed information about Yvette Sutton, Senior Credit & Collections Specialist 

Yvette Sutton: Senior Credit & Collections Specialist

Yvette Sutton

Cogent Communications

COSTAR GROUP

Saint Paul's College